What are the responsibilities and job description for the Regional Receptionist/Switchboard Operator position at Texas Health and Human Services?
Date: Dec 16, 2025
Location:
SAN ANTONIO, TX, US, 78217
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Regional Receptionist/Switchboard Operator
Job Title: Administrative Asst II
Agency: Health & Human Services Comm
Department: Region 8 Administration
Posting Number: 12147
Closing Date: 12/30/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-A-11
Salary Range: $2,694.33 - $3,946.25
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 11307 ROSZELL
Other Locations:
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS
Brief Job Description
Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy.
Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)
Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)
Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)
Knowledge, Skills And Abilities (KSAs)
Knowledge of modern office practices, procedures, and office machines/equipment.
Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
Skill in organizing and prioritizing workload.
Skill in managing multiple priorities.
Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts
Ability to communicate effectively orally and in writing.
Ability to lift, push, pull and carry 30 lbs.
Registrations, Licensure Requirements Or Certifications
Valid Class C Texas Driver’s License.
Initial Screening Criteria
High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application. Skill in computer usage including Microsoft Office Suite.
Additional Information
May assist with emergency/disaster situations throughout the state. Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $2694.33 to $3946.25, only former and current Health and Human Services Commission employees will be offered a salary above $2694.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $$2694.33 if they have recent, comparable experience. Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2694.33.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Antonio
Location:
SAN ANTONIO, TX, US, 78217
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Regional Receptionist/Switchboard Operator
Job Title: Administrative Asst II
Agency: Health & Human Services Comm
Department: Region 8 Administration
Posting Number: 12147
Closing Date: 12/30/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-A-11
Salary Range: $2,694.33 - $3,946.25
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 11307 ROSZELL
Other Locations:
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS
Brief Job Description
Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy.
Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)
Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)
Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)
Knowledge, Skills And Abilities (KSAs)
Knowledge of modern office practices, procedures, and office machines/equipment.
Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
Skill in organizing and prioritizing workload.
Skill in managing multiple priorities.
Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts
Ability to communicate effectively orally and in writing.
Ability to lift, push, pull and carry 30 lbs.
Registrations, Licensure Requirements Or Certifications
Valid Class C Texas Driver’s License.
Initial Screening Criteria
High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application. Skill in computer usage including Microsoft Office Suite.
Additional Information
May assist with emergency/disaster situations throughout the state. Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $2694.33 to $3946.25, only former and current Health and Human Services Commission employees will be offered a salary above $2694.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $$2694.33 if they have recent, comparable experience. Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2694.33.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Antonio
Salary : $2,694 - $3,946