What are the responsibilities and job description for the Director IV position at Texas Health and Human Services?
Date: Apr 9, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director IVJob Title: Director IVAgency: Health & Human Services CommDepartment: HHS Provider Finance M/C AdminPosting Number: 15674Closing Date: 04/23/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $8,488.33 - $14,356.00Pay Frequency: Monthly
Salary Group: TEXAS-B-29Shift: Day
Additional Shift
Telework:
Travel
Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
The Provider Finance Department Director IV will report to the Director of Provider Finance. The Director IV performs highly advanced (senior-level) managerial work providing direction and guidance in strategic administrative and operational work and planning as it relates to the Provider Finance Department's support needs, especially related to quality reviews, training protocols, project management office, data integrity and analytics support, process improvement, and other business support functions. Work involves establishing the strategic plan and goals and objectives for the business areas under the Director's supervision; overseeing the development of policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budget requests. The Director IV will supervise three Director III-level positions and will be the second-level or third-level supervisor for an additional 50 staff, who are divided amongst the Provider Finance Quality Review Unit, Data Integrity, Training, Operations, and Support Services teams. The Director will also be responsible for coordination of certain cross-departmental and cross-divisional functions and will be expected to provide training, coaching, and mentoring to staff under their supervision. The Director will be responsible for ensuring the role of the teams as support functions to accomplish the department mission is communicated to team members. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Directs the development of annual workplans and activity plans for the Quality & Training, Data Integration, and Business Operations sections of Provider Finance. Oversee the implementation of long-range strategies and short-term tactical approaches for the areas under supervision. Develops, establishes, and implements goals, strategies, tactics, and objectives consistent with the Chief Financial Officer Division and the Provider Finance Department’s strategic plan and goals; and develops standards for achieving milestones related to those activities. Oversee the development of policies, procedures, and guidelines; and monitors compliance. (20%)
Coordinates with the Director and Deputy Director of Hospital and Acute Care Finance and the Director and Deputy Director of Cost Reporting and Long-term Services and Supports (LTSS) and the Director of Provider Finance regarding the preparation of the department’s annual budget plan and reviews and approves major expenditure requests; and ensures that requirements of funding sources are met. (5%)
Oversee coordination of key projects amongst the areas under supervision; ensures consistency in implementing feedback from departmental staff in support functions; monitors and evaluates efficacy in processes and procedures in supporting key department initiatives. Identify ways to best support core functions within PFD and prioritize resources appropriately. (15%)
Develops and implements techniques for evaluating program activities and/or business functions; and identifying need for changes to support the other areas in PFD. Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance. (15%)
Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees. (5%)
Provides guidance and support to employees under supervision, including development of annual training, mentoring, and coaching plans. Supports Directors in employee-related decisions such as hiring actions, salary analyses, and other responsibilities typical for a second- or third-level supervisor. Works with Human Resources, the Office of Civil Rights, the Office of Chief Counsel, and others as appropriate to resolve employment-related concerns and questions. (15%)
Provides counsel and support to the Director of Provider Finance regarding administrative and operational decisions for the department. Coordinates with both the Director and Deputy Director of Hospital and Acute Care Finance and the Director and Deputy Director of Cost Reporting and Long-term Services and Supports (LTSS) regarding cross-departmental impacts and recommend solutions. (15%)
Performs related work as assigned. (10%)
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and the principles and practices of public administration and management.
Knowledge of general human relations standards, policies, and best practices including recruiting, staff goal setting based on assessed strengths and weaknesses, conflict resolution, and addressing performance issues.
Knowledge of project management guidelines and best practices, of techniques to address quality and data deliverables, knowledge of data analysis and financial software.
Skill In
Skill in establishing plans and setting objectives and goals that support an overall business strategy.
Skill in analyzing data, identifying trends and patterns, and making informed decisions to drive operational improvements.
Skilled in creation of quality metrics and tracking, project management and/or data analysis.
Ability To
Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives.
Ability to implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively.
Ability to supervise the work of others.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Bachelor's degree, experience may be substituted for education on a year-for-year basis in the following: business process innovation, quality review procedure development, data analysis or data validation, web application development, or project management.
Five years’ experience working in at least one of the following: business process innovation, quality review procedure development, data analysis or data validation, web application development, or project management.
Two years’ experience supervising senior-level staff.
Additional Information
Experience working as a 2nd level supervisor preferred.
Position will be eligible to telework between up to 3 days per week; the number of telework days available may be adjusted in accordance with HHS policies and business needs. Attendance at the office may be required for key meetings with Executive staff or other stakeholders on an ad hoc basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director IVJob Title: Director IVAgency: Health & Human Services CommDepartment: HHS Provider Finance M/C AdminPosting Number: 15674Closing Date: 04/23/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $8,488.33 - $14,356.00Pay Frequency: Monthly
Salary Group: TEXAS-B-29Shift: Day
Additional Shift
Telework:
Travel
Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
The Provider Finance Department Director IV will report to the Director of Provider Finance. The Director IV performs highly advanced (senior-level) managerial work providing direction and guidance in strategic administrative and operational work and planning as it relates to the Provider Finance Department's support needs, especially related to quality reviews, training protocols, project management office, data integrity and analytics support, process improvement, and other business support functions. Work involves establishing the strategic plan and goals and objectives for the business areas under the Director's supervision; overseeing the development of policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budget requests. The Director IV will supervise three Director III-level positions and will be the second-level or third-level supervisor for an additional 50 staff, who are divided amongst the Provider Finance Quality Review Unit, Data Integrity, Training, Operations, and Support Services teams. The Director will also be responsible for coordination of certain cross-departmental and cross-divisional functions and will be expected to provide training, coaching, and mentoring to staff under their supervision. The Director will be responsible for ensuring the role of the teams as support functions to accomplish the department mission is communicated to team members. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Directs the development of annual workplans and activity plans for the Quality & Training, Data Integration, and Business Operations sections of Provider Finance. Oversee the implementation of long-range strategies and short-term tactical approaches for the areas under supervision. Develops, establishes, and implements goals, strategies, tactics, and objectives consistent with the Chief Financial Officer Division and the Provider Finance Department’s strategic plan and goals; and develops standards for achieving milestones related to those activities. Oversee the development of policies, procedures, and guidelines; and monitors compliance. (20%)
Coordinates with the Director and Deputy Director of Hospital and Acute Care Finance and the Director and Deputy Director of Cost Reporting and Long-term Services and Supports (LTSS) and the Director of Provider Finance regarding the preparation of the department’s annual budget plan and reviews and approves major expenditure requests; and ensures that requirements of funding sources are met. (5%)
Oversee coordination of key projects amongst the areas under supervision; ensures consistency in implementing feedback from departmental staff in support functions; monitors and evaluates efficacy in processes and procedures in supporting key department initiatives. Identify ways to best support core functions within PFD and prioritize resources appropriately. (15%)
Develops and implements techniques for evaluating program activities and/or business functions; and identifying need for changes to support the other areas in PFD. Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance. (15%)
Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees. (5%)
Provides guidance and support to employees under supervision, including development of annual training, mentoring, and coaching plans. Supports Directors in employee-related decisions such as hiring actions, salary analyses, and other responsibilities typical for a second- or third-level supervisor. Works with Human Resources, the Office of Civil Rights, the Office of Chief Counsel, and others as appropriate to resolve employment-related concerns and questions. (15%)
Provides counsel and support to the Director of Provider Finance regarding administrative and operational decisions for the department. Coordinates with both the Director and Deputy Director of Hospital and Acute Care Finance and the Director and Deputy Director of Cost Reporting and Long-term Services and Supports (LTSS) regarding cross-departmental impacts and recommend solutions. (15%)
Performs related work as assigned. (10%)
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and the principles and practices of public administration and management.
Knowledge of general human relations standards, policies, and best practices including recruiting, staff goal setting based on assessed strengths and weaknesses, conflict resolution, and addressing performance issues.
Knowledge of project management guidelines and best practices, of techniques to address quality and data deliverables, knowledge of data analysis and financial software.
Skill In
Skill in establishing plans and setting objectives and goals that support an overall business strategy.
Skill in analyzing data, identifying trends and patterns, and making informed decisions to drive operational improvements.
Skilled in creation of quality metrics and tracking, project management and/or data analysis.
Ability To
Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives.
Ability to implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively.
Ability to supervise the work of others.
Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria
Bachelor's degree, experience may be substituted for education on a year-for-year basis in the following: business process innovation, quality review procedure development, data analysis or data validation, web application development, or project management.
Five years’ experience working in at least one of the following: business process innovation, quality review procedure development, data analysis or data validation, web application development, or project management.
Two years’ experience supervising senior-level staff.
Additional Information
Experience working as a 2nd level supervisor preferred.
Position will be eligible to telework between up to 3 days per week; the number of telework days available may be adjusted in accordance with HHS policies and business needs. Attendance at the office may be required for key meetings with Executive staff or other stakeholders on an ad hoc basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Salary : $8,488 - $14,356