What are the responsibilities and job description for the Community Care Worker I position at Texas Health and Human Services?
Job Description
Community Care Worker I
A current valid driver's license
Initial Selection Criteria
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Community Care Worker I
- Performs entry level case management work for Community Care Services Eligibility (CCSE).
- Determines eligibility for CCSE program services.
- Authorizes and monitors CCSE program services.
- Interviews elderly and/or individuals with disabilities.
- Documents information manually and into multiple automated systems.
- Verifies case information utilizing multiple automated systems.
- Explains program benefits and requirements.
- Refers individuals to other programs and/or agencies.
- Completes special assignments and/or reports.
- Maintains confidentiality of all incoming and outgoing information.
- Understands and adheres to all HHSC and CCSE policies and procedures.
- Provides outstanding customer service in person, over the telephone, and via e-mail.
- Maintains a positive and productive attitude while working in a fast-paced environment.
- Attends work on a regular and predictable schedule in accordance with agency leave policy.
- Performs other duties as assigned.
- Interviews applicants, consumers, and resource persons and conducts home/site visits to assess the need for services.
- Works effectively with consumers, their families, provider agencies, and other state agency staff to compile information and ensure services are authorized appropriately and accurately.
- Conducts reviews to determine and re-determine eligibility.
- Obtains, verifies, and calculates income and resources to determine financial eligibility.
- Documents information manually and into multiple automated systems.
- Develops, coordinates, and explains client services and plans, and authorizes services to help meet an individual’s needs.
- Serves as a consumer advocate and agency representative in locating available resources and making referrals to community resources, when appropriate.
- Prepares basic-level special assignments, narratives, and statistical reports.
- Monitors services provided by contract agencies to measure the effect of services delivered and to detect any problems.
- Ability to effectively communicate orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
- Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
- Knowledge of resources that serve individuals who are older or have a disability.
A current valid driver's license
Initial Selection Criteria
- Prefer education and/or experience indicating the individual possesses the knowledge, skills, and abilities necessary for acceptable job performance.
- Prefer typing at least 30 wpm.
- Experience with Microsoft products such as Word, Outlook, and Excel.
- Employment application illustrates knowledge of business English to compose correspondence, document, and record information.
- Experience with operating a computer and general office equipment.
- Experience with the aged and/or disabled preferred.
- Experience interviewing, documenting, and reporting information preferred.
- Experience communicating effectively with a wide variety of people in different types of situations/environments.
- This position will be located at: 173 Wildcat Drive, Del Rio, Texas 78840
- This position is included in a career track series and will be filled at the Worker I level unless the selected applicant’s qualifications meet career track promotion eligibility requirements. Applicants with previous employment with CCSE/CCAD will be reviewed by program management to determine appropriate entry level.
- Must be able to attend training which may require overnight stay.
- At the point of selection for an interview, the most recent performance evaluation may be requested.
- Must be able to conduct home visits in an assigned territory which could be within a 100-mile radius from headquarters.
- In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodations to participate in the interview process, please notify the person scheduling the interview.
- Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Salary : $2,444 - $3,696