What are the responsibilities and job description for the Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division position at Texas Health and Human Services Commission?
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division Job Title: Director III Agency: Health & Human Services Comm Department: IT Core Directory Services Posting Number: 20722 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $7,716.66- $11,010.24 Pay Frequency: MonthlySalary Group: TEXAS-B-28 Shift: Day Additional Shift: Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
Brief Job Description
The Director of the Health and Human Services (HHS) Information Technology (IT) Core Services Division is selected by and accountable to the Director of the HHS IT System Services Division. This position performs advanced senior-level managerial work overseeing enterprise core infrastructure services, strategic planning, operations, policy development, service performance, budgets, contracts, and modernization initiatives.
The Director is responsible for the planning, governance, operation, security, modernization, and continuous improvement of enterprise infrastructure services supporting approximately 50,000 HHS System end users across HHSC and partner agencies. The role is accountable for availability, reliability, performance, compliance, and resilience of foundational platforms that support agency operations and services to Texans, including but is not limited to:
This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Executive Leadership and Infrastructure Operations
Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.
Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.
Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory, agency, and technology requirements.
Infrastructure Modernization and Strategic Planning
Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.
Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.
Service Delivery and Customer Engagement
Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.
Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.
Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.
Security, Compliance, and Risk Management
Provides executive oversight for infrastructure security, vulnerability remediation, identity governance, endpoint security, encryption, compliance, disaster recovery, business continuity, audits, and risk reduction initiatives.
Workforce Development and Operational Management
Directs managers, supervisors, technical leads, project managers, staff, and contractors supporting Core Services operations, including workforce planning, hiring, succession planning, performance management, professional development, mentoring, disciplinary recommendations, and organizational effectiveness.
Promotes operational excellence, innovation, accountability, collaboration, and customer service.
Vendor, Budget, and Contract Management
Develops and manages divisional budgets, forecasts resource needs, and ensures compliance with HHSC financial controls, procurement standards, and stewardship expectations.
Directs contract management, vendor performance reviews, RFP development, solicitation evaluation, service provider governance, technology procurement, and reporting on service levels, metrics, staffing, and funding requirements.
Knowledge, Skills and Abilities (KSAs)
Registrations, Licensure Requirements or Certifications
N/A
Initial Screening Criteria
Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
At least 10 years of experience leading IT teams in lieu of education would be acceptable.
Additional Information
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Functional Title: Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division Job Title: Director III Agency: Health & Human Services Comm Department: IT Core Directory Services Posting Number: 20722 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $7,716.66- $11,010.24 Pay Frequency: MonthlySalary Group: TEXAS-B-28 Shift: Day Additional Shift: Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15
Brief Job Description
The Director of the Health and Human Services (HHS) Information Technology (IT) Core Services Division is selected by and accountable to the Director of the HHS IT System Services Division. This position performs advanced senior-level managerial work overseeing enterprise core infrastructure services, strategic planning, operations, policy development, service performance, budgets, contracts, and modernization initiatives.
The Director is responsible for the planning, governance, operation, security, modernization, and continuous improvement of enterprise infrastructure services supporting approximately 50,000 HHS System end users across HHSC and partner agencies. The role is accountable for availability, reliability, performance, compliance, and resilience of foundational platforms that support agency operations and services to Texans, including but is not limited to:
- Microsoft 365 services
- Entra ID and identity services
- Active Directory services
- Authentication and access control services
- Endpoint management and device lifecycle services
- Windows Server and workstation platforms
- Systems configuration management
- Enterprise software deployment services
- Encryption and device protection services
- Enterprise storage services
- Virtual Desktop Infrastructure (VDI)
- Disaster recovery and business continuity infrastructure
- Infrastructure automation and platform engineering services
- Infrastructure security remediation
This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Executive Leadership and Infrastructure Operations
Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.
Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.
Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory, agency, and technology requirements.
Infrastructure Modernization and Strategic Planning
Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.
Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.
Service Delivery and Customer Engagement
Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.
Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.
Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.
Security, Compliance, and Risk Management
Provides executive oversight for infrastructure security, vulnerability remediation, identity governance, endpoint security, encryption, compliance, disaster recovery, business continuity, audits, and risk reduction initiatives.
Workforce Development and Operational Management
Directs managers, supervisors, technical leads, project managers, staff, and contractors supporting Core Services operations, including workforce planning, hiring, succession planning, performance management, professional development, mentoring, disciplinary recommendations, and organizational effectiveness.
Promotes operational excellence, innovation, accountability, collaboration, and customer service.
Vendor, Budget, and Contract Management
Develops and manages divisional budgets, forecasts resource needs, and ensures compliance with HHSC financial controls, procurement standards, and stewardship expectations.
Directs contract management, vendor performance reviews, RFP development, solicitation evaluation, service provider governance, technology procurement, and reporting on service levels, metrics, staffing, and funding requirements.
Knowledge, Skills and Abilities (KSAs)
- Knowledge of enterprise IT infrastructure operations, including Microsoft 365, Entra ID, Active Directory, authentication and access control, endpoint management, Windows Server and workstation platforms, configuration management, software deployment, endpoint security, encryption, storage, VDI, monitoring, disaster recovery, automation, and platform engineering.
- Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
- Knowledge of cybersecurity requirements, vulnerability remediation practices, identity governance, endpoint security, and infrastructure compliance standards.
- Knowledge of State of Texas procurement practices and DIR contracts.
- Skill in communicating complex technical, security, and operational matters to executive, technical, and business audiences
- Mentoring and leadership skills.
- Demonstrated skill in representing the HHS IT organization with internal and external entities.
- Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
- Ability to direct and organize information technology activities.
- Ability to develop and execute multi-year technology roadmaps and infrastructure modernization programs.
- Ability to identify problems, evaluate alternatives, and implement effective solutions.
Registrations, Licensure Requirements or Certifications
N/A
Initial Screening Criteria
Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
At least 10 years of experience leading IT teams in lieu of education would be acceptable.
Additional Information
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
- Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Salary : $7,717 - $11,010