What are the responsibilities and job description for the Help Desk Specialist Intern position at Texas Farm Bureau and Affiliated Companies?
The Voice of Texas Agriculture.
Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Information Systems
This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.
MAJOR RESPONSIBILITIES AND AUTHORITY
Troubleshoot and resolve problems with corporate equipment hardware and software.
Provide overview training to end users.
Update and resolve helpdesk work orders per established procedures.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
Must be pursuing an Associate’s Degree or above in a computer related field.
Basic knowledge technical skills below:
- PC operating systems
- PC Hardware
- Printer Hardware
- Microsoft Office application software
- Microsoft Intune
- Azure
- Mobile Device Operating Systems
- Access Manager
- Active Directory
- CICS
Strong problem solving abilities.
Ability to type 30 WPM.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).