What are the responsibilities and job description for the Surgery Scheduler position at Texas ENT Specialists?
Welcome to Texas Ear, Nose & Throat Specialists! We are one of the premier ENT specialty groups on the Texas Gulf Coast and are dedicated to providing our patients with total care for diseases and disorders of the head and neck. We offer the highest level of specialty care for all ear, nose, and throat problems at our many convenient offices in Harris and the surrounding counties. With more than 30 board-certified Otolaryngologists in 17 locations spanning four counties, we offer excellent, top-rated service and care right in your community.
We focus on providing the most up-to-date treatment combined with the best in customer service for our patients with hearing problems, allergies, dizziness, sinus infections, snoring or any other ear, nose, and throat related problems. Texas ENT Specialists also offers specialized divisions including the Texas Facial Plastic Surgery Center, the Texas Ear Center, and the Texas Center for Voice and Swallowing.
Texas E.N.T. Specialists offers a fast-paced, enriching work environment and an excellent compensation and benefits package (competitive salary, medical, dental, vision, long-term disability, life insurance, FSA, HSA, matching 401k, and tuition reimbursement program).
We are currently looking for a Surgery Scheduler to join our team.
As a Surgery Scheduler at our ENT doctor practice, you will be responsible for coordinating all aspects of surgical procedures for our patients. Working closely with physicians, medical staff, insurance companies and patients, you will ensure that surgeries are scheduled, financial clearance obtained and communicated to patient, and process is conducted smoothly, providing comprehensive support throughout the entire surgical process.
Key Functions
- Obtains and documents verification of patient benefits to include network participation status, patient out-of-pocket expenses, and exclusions.
- Provides financial counseling to patients to include cost estimates, payment terms, collection of payment, and any barriers related to financial clearance
- Works collaboratively with providers, clinic staff, and the CBO team to ensure all financial clearance requirements are met
- Surgical Planning and Coordination: Coordinate all aspects of surgical procedures, including scheduling surgery dates, and pre-operative assessments
- Physician Liaison: Collaborate closely with ENT physicians and other healthcare providers to facilitate seamless coordination of patient care, ensuring that all parties are informed and prepared for surgical procedures.
- Resource Management: Coordinate with hospital or surgical center staff to secure operating room availability, necessary equipment, and other resources required for surgical procedures, optimizing efficiency and minimizing delays.
- Reviews medical policies to ensure documentation guidelines are met
- Obtains pre-authorizations timely and documents reference/authorization numbers
- Accurately documents all communication
- Experience with computer-based software (eClinicalWorks experience preferred in addition to Microsoft Word and Excel)
- Three years of experience in healthcare, insurance, or related field preferred.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
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