What are the responsibilities and job description for the Patient Access - Triage Nurse position at Texas ENT Specialists?
We are seeking a tech-savvy and customer-focused Triage Nurse to join our Otolaryngology practice. As a Triage Nurse, you will serve as the first clinical point of contact for patients, providing telephone-based assessment, education, and care coordination for ear, nose, and throat (ENT) concerns.
Responsibilities include evaluating patient symptoms, determining urgency of care, scheduling appointments, offering self-care instructions, and escalating urgent cases to providers as needed. This role requires strong communication skills, clinical judgment, and the ability to manage multiple calls while maintaining accurate documentation in the electronic medical record.
To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.
We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today!
Required Education and Experience
- High school graduate or equivalent
- Previous experience in ENT, primary care, or urgent care settings
- Prior call center or nurse triage experience
- Strong knowledge of ENT-related symptoms and treatment protocols
- Exceptional communication and active listening skills
- Proficiency in EMR systems and basic computer applications
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
