Service Technician III

Who We Are:

At Texas Elite Generators, we are family helping families providing confidence with our safe and reliable standby power solutions. We are committed and understand that exceptional service, affordability, and reliability is important to everyone. From our certified expert installation to hassle-free maintenance, we believe we will be there when you need us most. It’s more than power – it’s peace of mind.

Who You Are:

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that’s learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Job Summary

The Service Technician III is responsible for performing advanced diagnostics, repairs, and maintenance on residential power generation systems. This role includes leadership responsibilities, such as training and mentoring junior technicians, overseeing complex installations, and ensuring high-quality service for customers.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.

• Perform advanced diagnostic tests and troubleshooting for complex issues in residential power generation equipment.
• Ability to lead and oversee preventive maintenance, repairs, load banking, and start up tasks. Independently.
• Train and mentor more junior Service Technicians, ensuring skill development and adherence to company standards.
• Act as the subject matter expert for residential power generation equipment, staying current on industry trends and new technologies.
• Ensure that all service work meets company quality standards and complies with safety protocols.
• Develop and maintain strong relationships with customers, providing exceptional service and technical advice.
• Handle emergency repair calls with professionalism, ensuring customer satisfaction.
• Transport parts and tools to worksites.
• Maintain a clean driving record.
• Demonstrate ability to travel as required.
• Clearly and concisely document all work and repairs completed by following all documentations procedures as instructed.
• Communicate with customers in the support of generator troubleshooting.
• Provide and maintain own hand tools and meters required to perform basis job functions.
• Follow all safety requirements, including the use of personal protective equipment.
• Be available to respond to any emergency calls 24/7.
• Other duties as required.

Qualifications/Experience/Education/Skills

• 5 years of proven Generator Technician Experience, preferably in residential
• High School diploma, plus Trade School work or equivalent education in Generator engineering, electrical technology, or a related field.
• Technical Skills: Proficiency in using hand and power tools for electrical work.
• Must be highly accountable and a self-starter.
• Strong reasoning, analytical, and mathematic skills.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems.
• SalesForce experience a plus.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to progress through the Kohler training levels, plus Cummins, Briggs & Stratton, and Generac within a reasonable timeline. Technicians must fully complete 100% of the required items and skills listed for their current Level before being considered for advancement to the next Level.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.

Competencies/Attributes

• Strong communication skills, to include written, oral and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Does what it takes to get the job done for the customer and/or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.
• Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move ~100 pounds; when feasible, over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and
• Must be able to regularly talk or hear.
• The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit for prolonged periods of time.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two subsidized Medical plans – PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

At Texas Elite Generators we don’t just accept difference — we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Texas Elite Generators is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Texas Elite Generators is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Preferred method of response is via our Careers page My Job Search (ukg.net) (https://loftinequip.rec.pro.ukg.net/LOF1002LEQC/JobBoard/72698a67-22d7-4181-ac1a-54b0047c455a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=)

Equal Opportunity Employer
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