Clinic Manager

Texas Coalition for Animal Protection (TCAP) is a 501(c)(3) nonprofit organization established to end animal overpopulation and improve community animal welfare by providing low-cost preventive veterinary services throughout North Texas.  We operate high-volume clinics that serve thousands of pets each year. Our work is fast-paced, mission-driven, and deeply impactful.

We are seeking a mission and business driven Clinic Manager who can lead daily operations while ensuring the financial sustainability of our services. This role is responsible for managing revenue streams, monitoring financial performance, improving efficiency and maintaining a positive team culture and ensuring a high standard of patient and client care.

Key Responsibilities

              Leadership and Development

·         Full oversight of day-to-day clinic operations

·         Trains, coaches, and develops clinic staff

·         Addresses performance concerns promptly, fairly, and consistently

·         Creates a culture of accountability, teamwork, and respect

·         Ensures policies and procedures are consistently followed

·         Leads by example in professionalism, work ethic, and ethical conduct

·         Facilitates and supports the professional growth of team members

Client Service and Community Impact

·         Ensures staff follow TCAP client service standards

·         Oversees client flow to ensure patient are treated professionally, safely, and efficiently

·         Handles escalated client concerns with professionalism and empathy

·         Communicates surgical results, observations, and follow-up care instructions to pet owners

·         Maintains facility readiness and inventory oversight

Financial & Administrative Oversight

·         Ensures budgeted clinic goals are achieved

·         Manages controllable costs and meets financial objectives

·         Monitors productivity and operational metrics

·         Communicates regularly with Administration and fellow Clinic Managers regarding clinic performance and staffing

·         Reviews daily paperwork, medical records, and payment accuracy

Will be required to travel to other locations to lead other clinics and attend meetings as needed.

Qualifications & Experience

• High School diploma or GED required
• Minimum 5 years of veterinary clinic experience in a fast-paced environment
• Supervisory or leadership experience required
• Strong understanding of veterinary medical concepts, including vaccine protocols and anesthetic risks
• Knowledge of animal behavior and safe animal restraint
• Ability to administer vaccines and draw blood
• Comfortable leading in emergency and high-pressure situations
• Experience managing schedules, documentation, and operational metrics preferred
• Knowledge of financial management and budgeting.
• Understands that in a nonprofit environment, revenue is not about profit — it is about sustaining and growing the mission

Core Competencies

Leadership – Makes decisions in the best interest of the organization while supporting team members. Delegates effectively. Addresses issues directly and ethically.

Employee Development – Invests in staff growth and builds bench strength within the clinic.

Teamwork – Collaborates across departments and values the expertise of others.

Futuristic Thinking – Connects day-to-day actions to long-term organizational goals. Seeks continuous improvement.

Time Management – Prioritizes effectively and maintains deadlines in a high-volume environment.

Accountability – Takes ownership of outcomes and utilizes feedback constructively.

Self-Starting – Demonstrates initiative without waiting for direction.

Resilience & Stress Tolerance – Remains steady, composed, and solutions-focused under pressure.

Why Join TCAP?

• Mission-driven nonprofit work with measurable community impact
• Structured leadership support
• Well-equipped facilities and trained clinic teams
• Clear expectations and authority to lead
• Competitive pay and performance incentives
• Medical, dental, vision, life, and short/long-term disability insurance
• 401(k) retirement plan