What are the responsibilities and job description for the Customer Service Specialist position at TEXAS BANK?
Required Education/Experience
- High school diploma or general education degree (GED) required.
- Banking or customer service experience preferred but not required.
- Bilingual in Spanish preferred but not required.
Necessary Skills & Abilities:
- Excellent customer service and telephone etiquette skills.
- Strong verbal and written communication skills.
- Ability to multitask and manage multiple priorities simultaneously.
- Strong attention to detail and accuracy.
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to troubleshoot basic electronic banking and device-related issues.
- Ability to read, comprehend, and follow written and verbal instructions.
- Ability to apply judgment and decision-making skills in routine service situations.
Physical Activity/Dexterity:
- Manual dexterity sufficient to operate a computer, telephone, and other office equipment.
- Frequent use of hands and fingers for typing and data entry.
Working Conditions/Environment:
- Indoor office environment that is well-lit and climate-controlled, with heating and air conditioning designed to provide a comfortable and productive workspace.
- Moderate noise levels in a professional office environment, with regular exposure to conversations, telephone communications, and the operation of standard office equipment in a collaborative work setting.