OAG - Child Support | Payment Processing Specialis

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=102064andPostingSeq=1Job DescriptionPayment Processing Specialist will research and analyze child support payment processing information for the Office of the Attorney General (OAG) Child Support Payment Processing Section. Work involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial institutions, and Payment Processing; and limited participating in contract development, contract award, contract implementation and contract monitoring activities.Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Function DescriptionInitiates and reviews moderate to highly complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requestsConducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules, regulations, and agency policyParticipates in program planning, contract management, contract development, contract award, and contract implementation of methods to improve the processing of child support collections for the State Disbursement Unit (SDU) and within the Payment Processing section; prepares detailed and comprehensive reports of findings and recommendationsDevelops, prepares, and assists in implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and proceduresInitiates and responds to highly complex telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problemsCollaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports, studies, and specialized research projectsPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degre from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: administration, business, Child Support Program, financial processing, government, or planningExperience: Five years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or planningExperience in accounting or auditing in a high volume, automated payment processing operation, including some supervisory dutiesSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONSExperience in accounting or auditing in a high-volume automated payment processing operationExperience with the TXCSES financial system To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk informatio