Inside Sales Customer Service Representative

POSITION TITLE

Inside Sales/Customer Service Representative

DEPARTMENT

Sales

REPORTING SUPERVISOR

VP Sales

DIRECT REPORTS

None

POSITION DESCRIPTION

Inside Sales & Sales Administration

Sales Administration

• Provide order acknowledgements, reviewing billing/shipping addresses, terms, contract requirements, PN/description, pricing, end user, and export compliance.
• Manage distribution & service order processing, ensuring AS9100 contract review compliance.
• Process customer orders in BC (sales order entry, promised/ship dates, certifications, pricing, tariffs, G/L charges).
• Manage shipping process (domestic & international), including freight forwarder coordination, export documentation, EEI filings, and shipment tracking.
• Generate and send customer invoices, ensuring all shipment/invoice details are accurate.
• Maintain customer and vendor portals as administrator where needed.

Inside Sales Support

• Coordinate with vendors to obtain pricing, delivery, certifications, and terms for quotes.
• Prepare and issue customer quotations, ensuring compliance with export regulations.
• Follow up on vendor leads and open sales quotes.
• Support sales management with product opportunities, reporting, and forecast planning.
• Track and manage demo/loaner/rental equipment (shipments, returns, tradeshow support).

Export Compliance & Licensing

• Perform Visual Compliance checks on customers and end users.
• Maintain ECCN, HTS, and tariff compliance for products.
• Process U.S. Commerce export licenses in SNAP-R (BIS711 forms), track approvals, and maintain export log files.

Finance – Sales Related Duties

• Process and send customer invoices (distribution & service).
• Coordinate customer prepayments and apply funds correctly.
• Process credit card payments and direct Finance on application.
• Monitor Accounts Receivable aging report and follow up with customers on overdue payments.
• Provide AR status reporting to Finance & management.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS

The physical requirements of this position include the ability to lift (up to 100 lbs.), carry, push/pull, climb, kneel/crawl, bend/ stoop, crouch, twist, handle/grasp, and reach. Normal to correctable vision is required. Must be able to effectively communicate with co-employees and supervisors. Work is performed indoors. The employee must be able to perform work on or around moving equipment.

RESPONSIBILITY AND QUALIFICATIONS

• Proficiency in business management software (e.g., Microsoft Dynamics 365 Business Central, referred to as "BC" in the original text) and other relevant systems.

· Must be able to read, communicate, and comprehend written and oral instructions in English.

· Ability to communicate effectively in writing through letters and email.

· Confer or correspond with other staff members or customers to communicate status of units in house for calibration, service, repair, or warranty.

· Be involved in quality activities.

· Obtain quality education training, as provided by management.

· Submit ideas for improvement.

· Perform assignments or responsibilities indicated in the Quality Manual and in the procedures related to this position.

· Become familiar with all existing TAT vendor products. Work with management to review and onboard new vendors, including contracts, amendments, and certifications.

• Knowledge of export compliance regulations and procedures (e.g., ECCN codes, U.S. Commerce Licenses).
• Strong understanding of sales processes.
• Excellent organizational skills with the ability to manage multiple complex projects simultaneously.
• Exceptional communication and people skills to collaborate effectively with internal teams and external partners.

· Understand the territories of both the vendors and the TAT sales representatives to support sales orders.

· Add all new part numbers and keep current part numbers and pricing up to date in the BC Item Card.

· Familiarity with vendor's part number and whether serialized or non-serialized.

· Verify export compliance, including ECCN, license requirements (NLR), and correct Schedule B & HTS codes.

· Add approved pricing, including TAT purchase cost, list price, and dealer pricing.

· Coordinate with the sales team to prepare for monthly, quarterly, or bi-weekly vendor calls. This includes reviewing quotes, inventory, sales history, and future purchase needs.

· Understand current sales, opportunities, and inventory levels to forecast future requirements.

EDUCATIONAL REQUIREMENTS

Military experience, Sales experience, Associate degree or equivalent. Knowledge of Accounting, Marketing a plus.

SKILLS & WORK REQUIREMENTS

· Full-time position - Monday through Friday 8AM to 5PM with occasional additional days when required.

· Work location is near DFW Airport, Irving Texas

· Ability to perform general physical activity daily.

· Basic computer skills including Business Central, Outlook, Microsoft Word, Excel, and other programs a plus.

· Reliability in attendance and transportation

· Diligence is necessary!

EXPERIENCE REQUIREMENTS

Entry to Experienced level position. Experience with Aerospace, Government contracts a plus.

Job Type: Full-time

Pay: $46,543.95 - $56,052.93 per year

Work Location: In person

Salary : $46,544 - $56,053