Program Specialist I

Job Title

Program Specialist I

Agency

Texas A&M University

Department

Center For Teaching Excellence

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

The Center for Teaching Excellence (CTE) at Texas A&M University is seeking a motivated and detail-oriented Program Specialist I to join our digital learning team. This entry-level position is ideal for individuals seeking to launch a career in digital learning operations and is fundamental to ensuring a smooth and reliable experience for faculty and students using the university’s learning management system (Canvas) and associated tools. A successful candidate is a highly organized, detail-oriented problem solver with excellent communication skills and a strong commitment to customer service. They should also be comfortable working in a highly collaborative dynamic setting. Although no prior professional experience is required, a passion for technology, a collaborative mindset, and an eagerness to learn the operational side of a large-scale digital learning environment are essential for success. If you are a self-starter looking to build a career in a dynamic, service-oriented team, we encourage you to apply.

What You Need To Know

Salary: $45,000.00/annually (Based on selected hire’s qualifications)

Cover Letter & Resume: A cover letter and resume are strongly recommended.

Please Note: This is an on campus, in person, Monday-Friday position located in College Station, TX.

Essential Duties/Tasks

Program Planning and Coordination

• Assists in planning, developing, implementing, coordinating, and monitoring of assigned and specialized programs and services.
• Coordinates and assists with program communications, meetings, and materials including marketing materials.
• Assists in planning, developing, implementing, coordinating, and monitoring specialized programs such as conferences, seminars, workshops, and meetings to facilitate program goals.
• Assists in the development of policies and procedures for specialized programs and services.
• Monitors ticket queue, categorizes/prioritizes, and resolves known issues.
• Completes established checklist steps under defined procedures for Learning Management System (LMS) templates and shell provisioning.
  
  
  

Program Administration, Support & Evaluation

• Assists in the preparation and maintenance of program and special reports and other documents including pulling basic ticket reports and maintaining trackers/spreadsheets.
• Creates, establishes, and maintains program files, databases, correspondence, and program materials and existing resources including webpages and request forms.
• Schedules sessions, manages registration, sets up online meeting spaces, publishes guides, and delivers “how to” demos using established slide decks.
• Supports other program staff in evaluating the success and impact of specialized programs.
  
  
  

Communication, Collaboration & Outreach

• Attends meetings and conferences to discuss the progress of assigned programs.
• Serves as the first point of contact for program information and coordinates responses to requests for program information via ticketing system, email, and social media.
• Liaises with program participants to ensure all administrative processes are completed correctly.
• Communicates and collaborates with staff on assigned programs.
  
  
  

Professional Development And Other Duties

• Assists in researching comparable programs.
• Stays abreast of engagement trends, updates, and best practices by exploring the use of the learning management system and other tools at peer institutions.
• Participates in activities to enhance job skills and support a personal professional development plan in effort to sustain and evolve proficiency in digital learning environment effective practices. 
  
  
  

Qualifications

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• No experience required.
  
  
  

Preferred Qualifications

• Foundational understanding of effective practices in leveraging learning management systems and associated learning technologies across various teaching modalities.
  
  
  

Knowledge, Skills, And Abilities

• Strong interpersonal, organizational, and customer service skills.
• Ability to multi-task and work independently with minimal supervision.
• Ability to work cooperatively with others.
• Excellent verbal and written communication skills.
• Ability to maintain attention to detail and utilize sound judgment.
• Knowledge of word processing and spreadsheet applications.
  
  
  

Who We Are

The Center for Teaching Excellence supports the educational mission of Texas A&M University through evidence-based professional development opportunities promoting proven and innovative instructional approaches aligned with faculty and student success and strives to recognize the integral value of varied perspectives and comprehensive teaching approaches to ensure faculty and students, regardless of their lived experience, can excel.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees
  
  
  

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.