What are the responsibilities and job description for the Consumer Loan Production Manager position at Texans Credit Union?
Description
Position, Purpose and Objectives:
The Manager, Consumer Loan Production exists to create and maintain a strong member-centric sales and service environment that aligns with Texan Credit Union’s core values. This role leads and develops Loan Advisors through coaching and performance management, ensuring exceptional member experiences and achievement of organizational goals. The manager partners with leadership to forecast, set sales objectives, and implement strategies that drive growth, improve member satisfaction, and enhance product and service offerings. Qualified candidates will have a strong hands-on approach to people leadership and a goal-oriented mindset, with a background in financial institution operations and/or sales leadership.
Major Duties and Essential Functions
- Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
- Lead and develop Loan Advisor team members by providing 1-on-1 coaching, conducting observations of their member engagements, and developing their personal skillsets.
- Utilize call recordings of member engagements to uncover strengths and opportunities withing the team’s performance and coach specifically to those findings with individual employees.
- Work directly with the Director of Member Success to assist in forecasting, and establish sales goals that directly align with corporate objectives
- Review and track the effectiveness of coaching by identifying core metrics and key performance indicators (KPIs) and measuring performance accordingly
- Create and maintain a strong member-centric sales and service environment.
- Generate motivating sales contests and implement effectively to drive results.
- Assist in the building of sales incentive plans that reward performance and that align with company objectives.
- Responsible for training, motivating, developing, counseling and disciplining of employees.
- Collaborate with key departments and relevant committees to drive additional retail sales, improve the member experience, and enhance the array of products and services offered.
- Work closely with lending department leadership so that both teams are working well together – maintaining a smooth and efficient application process from beginning to end.
- Maintain detailed working knowledge of the loan origination system and its functionality. Partner with lending leaders and appropriate analysts in I.T. to improve system flow and
- address issues
- Ensure proper controls are in place and adhered to within the Loan Advisor Department.
- Provide oversight and direction to new hires during their OJT (on-the-job training period) with training/coaching, and during their first 90 days.
- Handle and resolve complex problems or member issues, take ownership and escalate when necessary.
- Assist in recommending, implementing and supervising the department budget.
- All other duties as assigned
Positions Directly Supervised:
This position has supervisory responsibilities over all Loan Advisors
Requirements
Specific Knowledge, Skills, and Abilities Required for This Position
- Demonstrate thorough knowledge of Texans’ Member Experience and Success expectations
- Ability to inspire and motivate others to achieve their best performance with a strong emphasis on member satisfaction
- Strong communication, presentation and interpersonal skills
- Strong understanding of effective selling strategies and objection handling
- Proven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement new processes & procedures
- Ability to affect positive behavior change and patterns
- Ability to assess development needs
- Ability to genuinely connect with others
- Excellent organizational skills and attention to detail
- Skilled at prioritizing tasks and managing time to meet deadlines
- Strong commitment to achieving positive results
- Acts with sound integrity and always protects confidentiality
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
Education
Minimum of high-school diploma or equivalent. Associates degree or higher-level, job-related certification is preferred.
Experience
Minimum 5 years in a goal-oriented, sales environment and 3 years in a management or supervisory role. Minimum 3 years’ experience with a financial institution, and preferably with involvement in lending and/or sales.