IT Support Technician

Tex Tech Industries Inc. is a leading developer and supplier of high-performance materials globally, and we are committed to providing innovative solutions for each of our customers. We serve wide-ranging industries, including aerospace, protective apparel, automotive, law enforcement, coatings, filtration, 3D weaving, and high-performance materials. 

Tex Tech is looking for an experienced IT Support Technician to join our team. The ideal candidate would have experience supporting Windows 10/11, Windows server, Active Directory, IBM iSeries, Phone systems, Networking, Wireless APs, and Firewalls.

Responsibilities

• Perform routine maintenance, patching, backups, and monitoring using company approved software
• Onboard/offboard users, devices and services
• Configure and manage switches, firewalls, and wireless access points
• Install and configure all required software
• Maintain detailed records of hardware and software, including repairs, configurations, and inventory
• Diagnose and resolve hardware and software problems, including computer, printer, and network issues
• Managing data backups and disaster recovery
• Monitoring servers, network equipment, and other critical systems to ensure optimal performance and availability.
• Tracking and maintaining an inventory of IT equipment and software licenses.

 Qualifications

• Associate degree in Information Systems or 5 years of hands-on experience in IT Support
• Strong knowledge of Windows Server, Microsoft 365, server virtualization, and networking fundamentals
• Experience with RMM tools and remote desktop technologies
• Excellent communication, organizational, and problem-solving skills
• Experience managing network equipment such as switches, firewalls, and wireless access points.

Preferred Qualifications (not required)

• Bachelor’s degree in Information Systems
• Experience managing an IBM iSeries

Starting pay is $50,000 to $60,000 depending on education, skills and experience.