IT Support Specialist

Job Description

Tex-Tech is looking for an experienced IT Support Specialist to join our team on-site in WinstonSalem, North Carolina. The ideal candidate has experience supporting Windows 10/11, Windows Server, Active Directory, Microsoft 365, Azure, Microsoft SQL Server, Phone systems, Firewalls, Wireless APs, and Networking.

Responsibilities

• Perform routine maintenance, patching, backups, and monitoring using company approved software.
• Onboard/offboard users, devices and services.
• Configure and manage switches, firewalls, and wireless access points.
• Install and configure all required software.
• Maintain detailed records of hardware and software, including repairs, configurations, and inventory.
• Diagnose and resolve hardware and software problems, including computer, printer, and network issues.
• Manage data backups and disaster recovery.
• Monitor servers, network equipment, and other critical systems to ensure optimal performance and availability.
• Track and maintain an inventory of IT equipment and software licenses.

Qualifications

• US Citizenship is required for employment.
• Security Clearance required and must be maintained.
• Background in a manufacturing environment.
• Associate degree in Information Systems or 5 years of hands-on experience in IT Support.
• Strong knowledge of Windows Server, SQL Server, Microsoft 365, server virtualization, and networking fundamentals.
• Experience with RMM tools and remote desktop technologies.
• Excellent communication, organizational, and problem-solving skills.
• Experience managing network equipment such as switches, firewalls, and wireless access points.

Preferred (not required)

• Knowledge of Risk Management Framework, NIST 800-53, and NIST 800-171

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person