Customer Service Representative

Job Description

Customer Service Representative Needed!

Pay Range: $18.50-$19.50/hour (based on experience)

Position Type: Direct Hire

About the Role:

Our well-established client in the healthcare industry is seeking a dedicated Customer Service Representative to join their team. This role is mostly customer service and in office but it does combine equipment delivery and setup (about 15% of the time) with exceptional customer service. You will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.

Key Responsibilities:

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Maintain a clean and safe company vehicle.
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• When needed, dliver, set up, and maintain medical equipment and supplies at patient homes, this will maybe 15% of the time.
  
  

Qualifications:

Required:

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
  
  

Preferred:

• Experience with medical equipment or in healthcare-related roles.
• Familiarity with medical terminology.
  
  

Skills and Competencies:

• Accurately perform simple mathematical calculations.
• Effectively communicate in English (both oral and written).
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Multi-task with attention to detail.
• Self-motivated, organized, with strong time-management and problem-solving skills.
• Work independently and as part of a team.
  
  

Machines, Equipment, and Technical Abilities:

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, and Excel).
• Office equipment (fax machine, copier, printer, phone, computer, and/or tablet).
• Mechanically inclined for equipment repair and troubleshooting.
• Successfully demonstrates loading, unloading, and proper tie-down procedures for transported cargo.
• Understands use of all applicable home respiratory equipment and supplies.
  
  

Physical Demands:

• Lift and carry office equipment as needed.
• Requires sitting, walking, standing, talking, and listening.
• Requires close vision for small print on computer/tablet and paperwork.
• Requires lifting (minimum of 65 pounds) and transporting patient equipment.
• Requires contact with patients and equipment with potential exposure to contagious pathogens.
• Requires driving a company/personal vehicle for the majority of the workday.
  
  

Why Apply?

This is an opportunity to make a meaningful impact in patients' lives while working in a supportive and professional environment.

Apply today to join our client’s team!

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