What are the responsibilities and job description for the Cloud Security Tech Support position at Tetra Tech?
Job Description
LS Technologies, a Tetra Tech Company is seeking a highly skilled Technology Specialist (Second Shift 11AM-8PM EST) to serve as a Cloud Security Tech Support. The candidate will support FAA development tenants with the integration, deployment, monitoring, and maintenance of cloud environments, ensuring operational efficiency, system reliability, and compliance with FAA standards.
This role will focus on securing and supporting FAA cloud environments while also ensuring proper network security, firewall configuration, and perimeter defense. The specialist will work closely with engineering, operations, and cybersecurity teams to maintain secure, compliant, and highly available IT systems.
Responsibilities
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; or equivalent combination of education and experience.
Work Requirements
Work location: USA
Position is: Completely remote
Work Hours: 11AM-8PM EST
Travel: 10%
Physical Requirements
At LS Technologies, a Tetra Tech Company, we're enhancing our nation’s critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees’ needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners. In 2024 we joined Tetra Tech, enabling us to combine our expertise with the reach and resources of a prestigious global organization.
EEO Commitment
LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Requesting an Accommodation
LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email hr@lstechllc.com or speak with your recruiter.
Compensation (Pay Bands)
Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, and experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only.
The projected compensation range for this position is provided within the posting and is based on full-time, 40 hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of LSTs total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30 hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.
Life At Tetra Tech
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: TetraTechCareers; X (Twitter): @TetraTechJobs
Additional Information
LS Technologies, a Tetra Tech Company is seeking a highly skilled Technology Specialist (Second Shift 11AM-8PM EST) to serve as a Cloud Security Tech Support. The candidate will support FAA development tenants with the integration, deployment, monitoring, and maintenance of cloud environments, ensuring operational efficiency, system reliability, and compliance with FAA standards.
This role will focus on securing and supporting FAA cloud environments while also ensuring proper network security, firewall configuration, and perimeter defense. The specialist will work closely with engineering, operations, and cybersecurity teams to maintain secure, compliant, and highly available IT systems.
Responsibilities
- Monitor and troubleshoot system performance issues, application errors, and infrastructure outages in cloud and hybrid environments.
- Provide technical support for cloud security and network operations, including troubleshooting incidents, resolving issues, and responding to service desk tickets related to cloud and security services.
- Configure, monitor, and troubleshoot Datadog for cloud performance and security monitoring.
- Support secure web gateway and zero-trust access through Zscaler.
- Assist with the configuration, operation, and management of network security devices, including Palo Alto firewalls, VPNs, and intrusion prevention systems.
- Support secure connectivity and configuration for hybrid cloud environments, including routing, subnets, and access controls.
- Implement and monitor cloud-native security controls such as IAM, encryption, logging, and intrusion detection.
- Work with cybersecurity teams to remediate vulnerabilities, misconfigurations, and compliance findings in accordance with FAA and federal guidelines.
- Maintain technical documentation for cloud security and network configurations, firewall rule sets, and troubleshooting procedures.
- Support FAA compliance with NIST, FedRAMP, FISMA, and Zero Trust security frameworks.
- Provide input for incident response investigations, ensuring timely escalation and resolution of cloud and network security events.
- Collaborate with system engineers, developers, and DevOps staff to integrate security and firewall best practices into deployments.
- Provide Tier 2/3 technical support for infrastructure, automation tools, and development environments.
- 5 years of progressive IT experience with at least 2 years supporting cloud security and network operations.
- Hands-on experience with at least one major cloud service provider (AWS, Azure, or GCP).
- Demonstrated experience in network configuration, firewall administration, and Palo Alto firewall support.
- Strong knowledge of cybersecurity frameworks such as NIST, FedRAMP, and Zero Trust.
- Experience with troubleshooting cloud and network environments and providing Tier 2/Tier 3 technical support.
- Ability to respond to and resolve service desk tickets in a timely manner.
- Excellent problem-solving, communication, and documentation skills.
- Industry certifications such as CompTIA Security , Palo Alto Networks Certified Security Engineer (PCNSE), AWS Certified Security - Specialty, Microsoft Certified: Azure Security Engineer Associate, CCSP, or CISSP.
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or GitLab CI/CD pipelines.
- Strong understanding of firewall rule design, packet flow troubleshooting, and secure network architecture.
- Previous experience in a federal or aviation-related IT security environment.
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; or equivalent combination of education and experience.
Work Requirements
Work location: USA
Position is: Completely remote
Work Hours: 11AM-8PM EST
Travel: 10%
Physical Requirements
- Extended Computer Use: Regular and prolonged periods of working at a computer terminal.
- Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.
- Dexterity: Manual dexterity and visual acuity to operate computer equipment, troubleshoot issues, and perform tasks requiring precision.
- Sitting/Standing: Both prolonged sitting and occasional standing may be required for troubleshooting and attending to system issues.
- Background check: Must have ability to obtain and maintain a Public Trust.
At LS Technologies, a Tetra Tech Company, we're enhancing our nation’s critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees’ needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners. In 2024 we joined Tetra Tech, enabling us to combine our expertise with the reach and resources of a prestigious global organization.
EEO Commitment
LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Requesting an Accommodation
LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email hr@lstechllc.com or speak with your recruiter.
Compensation (Pay Bands)
Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, and experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only.
The projected compensation range for this position is provided within the posting and is based on full-time, 40 hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of LSTs total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30 hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.
Life At Tetra Tech
- The perks of working at Tetra Tech include:
- Comprehensive and market-competitive benefits.
- Merit-based financial rewards.
- Flexibility and company-wide commitment to work/life balance.
- Collaborative team atmosphere that values the contributions of all employees.
- Learning and development opportunities for ongoing professional growth.
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: TetraTechCareers; X (Twitter): @TetraTechJobs
Additional Information
- Organization: 230 LST
