What are the responsibilities and job description for the Director of Field Services position at Tetra Tech Careers?
We are a systems integration and engineering services company with a passion for tearing down industrial inefficiencies. We believe that systems integration is fundamental to leveraging new and well-established technologies against operational challenges in the manufacturing and industrial ecosystem. Our objective is to be the trusted, first-choice service provider for delivering best-in-class operational technology to control, automate, operate, analyze and optimize assets.
Position Summary:
The Director of Field Services is a strategic and operational leader responsible for overseeing all field operations within the operating unit. This role ensures the delivery of high-quality service, operational efficiency, and customer satisfaction across all field teams. The Director will lead a team of field managers and technicians, driving performance, safety, and continuous improvement in alignment with company goals.
Key Responsibilities:
- Provide leadership and direction to field service teams across multiple locations and projects.
- Develop and implement operational strategies to improve service delivery, productivity, and customer satisfaction.
- Collaborate with executive leadership to align field operations with overall business objectives.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Ensure compliance with safety, quality, and regulatory standards.
- Lead workforce planning, including hiring, training, and performance management of field personnel.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Manage budgets, forecasts, and resource allocation for field operations.
- Serve as a key liaison between field teams and internal departments such as Sales, Engineering, and Customer Support.
- Drive adoption of technology and tools to enhance field service capabilities.
- Travel to field locations as needed.
Qualifications:
- Bachelor’s degree in Business, Engineering, Operations Management, or related field (Master’s preferred).
- 10 years of progressive leadership experience in field services, operations, or related industries.
- Proven ability to lead large, distributed teams in a fast-paced environment.
- Strong understanding of field service operations, logistics, and customer service best practices.
- Excellent communication, leadership, and problem-solving skills.
- Experience with operational metrics, budgeting, and strategic planning.
Preferred Skills:
- Experience in the Oil & Gas industry.
- Familiarity with field service management software and digital tools.
- Lean Six Sigma or similar process improvement certification.
Benefits:
- 401(k) and Roth 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Employee Stock Purchase Plan (ESPP)
- Paid time off
- Performance Bonus
- Career Growth Opportunities and Training
WHY TETRA TECH
In addition to rewarding job opportunities and continuous growth, we offer an enjoyable working environment, where teamwork and respectful collaboration is highly valued. We offer the benefits of a midsized local office atmosphere backed by a large network of highly skilled professionals.
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties.