Orthopedic Nurse Navigator

The Orthopedic Navigator serves as the primary clerical, communication and interpretative person for the Clinic Ortho Physician. This position coordinates scheduling of patients for specialty appointments and surgery. The orthopedic clinic coordinator assures all Orthopedic Provider needs at Teton Valley Hospital are met and upholds strict policies on confidentiality for all patients and staff.

JOB DESCRIPTION:

• Greeting patients in a courteous and professional manner and escorts them to the appropriate exam room in a timely manner. Maintains adequate patient flow for scheduled and walk-in appointments.

• Completes, documents and logs all clinic lab tests per Provider’s order and clinic lab policy. Acquires Healthland number for all Medicare labs performed in the clinic.

• Triages, answer phone calls, and arranges for all patient diagnostic testing and follow-up appointments.

• Safely and accurately administers medications. Makes prescription calls for patients as directed by Provider.

• Performs clinic health care services per scope of licensure and training and as directed by the clinic Providers.

• Uses electronic medical record software completely and accurately.

• Assures cleanliness of all exam rooms after each patient visit.

• Assists patients with completion of medical forms and obtaining Provider signature. Assures all medical consents are signed and witnessed.

• Receives, disburses, and files all notes, diagnostic results and lab reports in conjunction with H.I.M.

• Monitors all clinic inventory recording low supply inventories for Materials Management with Clinic Manager.

• Stocks and maintains patient exam rooms daily, also checking for expiration dates.

• Maintains sterilization of reusable medical equipment on a daily basis.

• Assists with any other duties as assigned.

• Helps coordinate scheduling of patients for all surgeries, pre-op clearances, clinic provider appointments, and equipment needs.

• Manages Ortho Clinic patient’s care during office visits.

• Assists Ortho MD and others and learns treatment protocols as needed.

• Assists with wound care and casting.

• Manages and documents on Ortho Patient paper charts.

• Ensures all Orthopedic Surgeon professional charges are recorded on patient super bills and are given to billing on the same day of the patient services.

• Works closely with the Clinic Unit Secretary to complete Workers’ Compensation Insurance documentation and correspondence.

• Responsible for follow up phone calls to Ortho Patients and answer questions or finds appropriate individual to answer patient questions.

REQUIRED QUALIFICATIONS

• High school diploma or equivalency

• Able to communicate effectively in English, both verbally and in writing

• Good interpersonal skills in dealing with patients, families, and all health care professionals and TVHC staff.

• Basic knowledge in computer use; including skills in word processing and spreadsheet applications

• Excellent organizational skills

• Must have experience in orthopedics, specifically bracing and cast removal

• Ability to maintain and follow guidelines, set standards of practice in quality patient care, and state, federal, and facility required infection control practices

PREFERRED QUALIFICATIONS

• Current Idaho CAN, EMT, LPN, RN, ATC or Medical Assistant Licensure/Certification

• CPR/BLS Healthcare Certification

• Combination of Medical office background and clinical/surgical experience

• General clinical secretarial and office management skills including knowledge of insurance billing and allocation/adjustments of physician charge sheets.

• Additional languages – Spanish Preferred

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS

• Ability to walk and/or stand 70% of each shift

• Ability to assist in lifting patients over 100lbs occasionally and frequently lifting files and other equipment up to 25lbs

• Ability to frequently stoop or crouch for short periods of time

• Ability to reach below, at, or above shoulder level on a regular basis

• Manual dexterity, ability to concentrate, and good eye-hand coordination required

• Vision requiring near and far acuity, depth perception, and an ability to adjust focus and maintain a good field of vision is required for patient observation and documentation

• Mental, Physical, and emotional abilities to respond to emergency situations

• Written and spoken communication skills require the ability to speak, hear and see

• Critical thinking and good judgment needed to be able to follow Federal, State and hospital policies and procedures