Medical Receptionist

Job Summary
We are looking for a warm, sharp, and people-first Medical Receptionist to join our founding team. You are the kind of person who naturally remembers names, notices the small details that make someone feel seen, and takes real pride in creating a smooth and welcoming experience for every family. You also understand that a full, well-managed schedule is the lifeblood of a growing practice — and you're ready to own that responsibility with enthusiasm

Responsibilities:

• Greet patients and visitors warmly, providing exceptional customer service while managing multi-line phone systems with professionalism and courtesy
• Schedule appointments efficiently using electronic health record (EHR) system
• Make outbound calls to follow up on appointments, recalls, and care reminders - keeping the schedule full and practice running smoothly
• Verify insurance coverage, perform insurance eligibility checks, and conduct insurance verification to streamline patient billing processes
• Collect and process payments, including copays and outstanding balances, utilizing medical billing and collection procedures
• Maintain accurate medical records by reviewing documentation for completeness and ensuring compliance with HIPAA confidentiality policies
• Manage electronic health records (EHR) systems to input patient information, update care plans, and document clinical notes accurately
• Assist with medical coding tasks such as CPT coding, ICD-9/10 coding, and documentation review to support billing accuracy
• Support clinical staff by preparing intake forms, updating patient demographics, and managing appointment schedules in clinic management software
• Handle administrative duties including filing medical records, managing office supplies, and maintaining a clean front desk environment
• Coordinate patient flow and communicate clearly between families and clinical staff
• Handle sensitive family information with discretion and compassion
• Go the extra mile to remember patient names, family details, and preferences — helping every family feel like they belong here
• Contribute actively to building a positive, efficient, and joyful clinic

Qualifications:

• Proven experience as a Medical Receptionist or in a similar medical office administrative support role with clinic or dental office experience preferred
• Strong knowledge of health insurance procedures including Medicaid, and private insurance plans
• Familiarity with EMR/EHR systems is highly desirable
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
• Knowledge of medical terminology, clinical confidentiality policies, and healthcare documentation standards (ICD-10/ICD-9/CPT coding)
• Exceptional patient service skills combined with strong phone etiquette and clerical abilities in a busy front desk setting
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Office management experience including appointment scheduling, insurance verification, filing systems, and multi-line phone handling is preferredJoin our team to make a meaningful difference in patients’ lives by providing outstanding administrative support in a fun, warm, and efficient environment.

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $25