Security Manager

Position Summary:

The Security Manager serves as a key leader within the Casino’s Security Department, reporting directly to the Security Director. This role is responsible for enhancing the productivity, professionalism, and preparedness of the security team through strategic training, coaching, and staff development initiatives. By continuously assessing departmental needs, the Security Manager designs and implements effective programs to strengthen officer performance and operational readiness.

A critical component of this role is emergency preparedness and response. The Security Manager plays an active role in all emergency incidents, assuming the responsibilities of the Incident Commander when required. This includes coordinating response efforts, ensuring clear communication, and maintaining control of the situation to protect guests, employees, and property. The Security Manager also collaborates with internal departments and external emergency services to ensure a swift and effective resolution to incidents.

In the absence of the Security Director, the Security Manager assumes full leadership responsibilities for the department, ensuring continuity of operations and decision-making. Additionally, the Security Manager may step into the role of Shift Manager as needed, providing hands-on oversight of daily security functions.

This position is also responsible for monitoring and administering day-to-day operations, enforcing all rules, regulations, and policies, and ensuring that all interactions reflect the highest standards of professionalism and guest service, in alignment with Tesuque Guest Service Standards.

The ideal candidate will demonstrate strong leadership, crisis management skills, and a proactive approach to safety, service, and team development.

Note: Native American preference will be given.

Essential Duties & Responsibilities:

• Provide a secured environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Provide a medical response for guests, employees, administration and the general public.
• Track the Security Department’s training equipment. 
• Tracks the Security Department’s training and update the Security Director. 
• Protect Casino records, assets, merchandise and equipment.
• Participate in daily security operations by being alert and observant at all times
• Patrol the Casino on a regular basis either by foot or mobile patrol
• Exercise proper currency and escort procedures
• Work closely with local law enforcement and medical personnel as needed
• Prepare routine incident reports on employees, guests or other related incidents
• Maintain confidentiality and professionalism
• Take control of or provide support with emergency situations
• Conduct work performance appraisals/evaluations and make recommendations for advancement. 
• Monitors and reviews all incident reports for proper content and documentation purposes. 
• Attain and retain working knowledge of Casino’s Internal Controls, Security’s Policies and Procedures, and Gaming and interdepartmental policies and procedures
• Promote the highest degree of quality customer service, both internally and externally
• Other duties as assigned. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• GED or high school diploma required.
• Bachelor’s Degree in Criminal Justice or qualifying degree preferred. 
• Any combination of education and experience providing the required skill and knowledge for successful performance.
• Minimum of five (5) years Security, Military, Law Enforcement or qualifying experience. 
• Minimum of three (3) years in corporate training or adult education
• Experience conducting security training a plus. 
• Certified first aid/CPR instructor preferred.
• OSHA is preferred  

Minimum Qualifications:

• Certified in CPR/BLS/First Aid
• Must have strong organizational, communication, employee relations, computer and decision-making skills.
• Must have excellent verbal and written communication skills.
• Must be able to function successfully in a team environment.
• Must be able to multitask, due to the tempo of the casino. 
• Must be able to perform essential security duties including first aid.
• Must be a self-starter with excellent follow through.
• Must be able to counsel and discipline officers to address performance and attendance issues, ensuring adherence to organizational standards and policies.
• Must be able to work and interact with departments throughout the organization.
• No felony, theft or stealing convictions. 
• Responds to all emergencies as required. 
• Must have and maintain a valid driver’s license without restrictions.
• Must be able to maintain a professional demeanor in a high stress environment.
• Knowledgeable of internal controls, security’s policies and procedures. 
• Must be able to work flexible hours including holidays, nights and weekends.
• Must be 21 years of age or older.
• Must be able to develop and facilitate effective training programs. 
• Must have a good understanding of adult learning principles.
• Bi-lingual is preferred. 
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.

Supervisory Responsibilities: 

The Security Manager is responsible for developing and implementing training to improve the department’s readiness to respond to all types of incidents.  The Security Manager is responsible to track and monitor the department’s needs to ensure compliance with all regulations and policies.  The Security Manager assumes the duties of Security Director in the absence of the Director and acts as the Incident Commander during an emergency event until a higher authority arrives.

Following initial training, the Security Manager is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements: 

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl.  The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds.  The work environment includes a variety of settings: indoors, outdoors, gaming machines, food, oils, and cooking surfaces. The incumbent occasionally exposed to loud noise, change in temperatures.

Work Environment: 

Work is generally performed in a casino setting with exposure to high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.    

ADA/EEO Compliance: 

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. 

DRUG-FREE DISCLAIMER 

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be able to obtain and maintain a valid gaming license from the Pueblo of Tesuque Gaming Commission
• First Aid/CPR
• Must have and maintain a valid driver’s license.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will be required to sit and stand for prolonged periods. The employee will use hands and fingers to handle or feel various items, conduct repetitious movements and tasks such as operating a computer keyboard, mouse and other computer components, reach with hands and arms, stoop, kneel, crouch and crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds and be able to help move people in medical or emergency situations.

WORK ENVIRONMENT:

Requires working in an environment with exposure to smoke and loud noise.