F&B FOH Supervisor

Position Summary:

The Food and Beverage FOH Supervisor is responsible for assisting the Food and Beverage Manager with the general operation of the Food and Beverage Department including the restaurant, Grab and Go, lounge, floor service, as well any banquet event  and  future food and/or beverage outlets to ensure a quality product is provided for our guests while being profitable.

Note: Native American preference will be given.

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability require:

• Ensure proper and smooth operations of the restaurant, Grab and Go, bar and other Food and Beverage operations.
• Help resolve business, operational and employee issues in a positive and professional manner at all times.
• Assist with overseeing operations and develop processes and training to ensure the highest standards of health, sanitation and safety standards for all shift personnel and customers are met or exceeded at all times. 
• Assist with monthly inventory in pertinent aria and complete all related documentation, analysis and reports.
• Compile, analyze and present reports as directed
• Ensure proper and smooth operation of all POS systems for respected aria
• Assist with budget development and oversight.
• Promote positive public relations and employee relations to generate repeat business
• Fulfill duties of the Food and Beverage Manager in his/her absence.
• Other duties as assigned by the Food and Beverage Manager.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• High school diploma or equivalent.
• Associate Degree in Culinary Arts or sixty (60) hours related coursework from an accredited education or culinary institution preferred.
• At least two years related experience and/or a combination of experience and formal education in the related field.

Minimum Qualifications:

• High school diploma or equivalent.

• Must have or obtain State of New Mexico Alcohol Server Certificate.
• Must have or obtain Safe Serve Certificate (Food Handler).
• Must have or obtain a Pueblo of Tesuque Alcohol Server Certificate.
• Must have strong organizational, communication, human relations and decision-making skills and the ability to work in a team environment.
• Must be a creative problem solving.
• Must be a self-starter with excellent follow through.
• Knowledge of Food handling procedures and service standards.
• Knowledge of dinning and food maintenance operations and customer service.
• Knowledge of bar operations and bar tending  skill
• Skills in interpersonal and customer relations
• Ability to carry out detailed written and oral instructions
• Ability to demonstrate outstanding guest service at all times

Ability to read, analyze and interpret policies and procedures, directions, reports and other working documents

 Ability to effectively communicate one on one, in small group situations and in moderate to large gatherings of associates and /or executives.

Must have the ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

• Must be at least 21 years old.

• Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

Supervisory Responsibilities: 

The Food and Beverage FOH Supervisor is responsible for assisting with overseeing the servers, host, FOH supervisors, food runners, bartenders, bussers, bar backs, and Grab n Go Associates in the Food and Beverage department, ensuring alignment with departmental and organizational objectives, including the smooth communication and operation between FOH and BOH.  Provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations. Assistance with any manager level overrides, voids or comps on guest checks.

Following initial training, the Food and Beverage FOH Supervisor is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift or move up to fifty (50) pounds.

Work Environment:

The work environment includes but not limited to food prep areas, and food storage areas (freezer and coolers), exposed to hot food, oils, and cooking surfaces. The work environment will include working with speed and accuracy in high volume, fast passed peak business periods.  Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.   

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.

Statement of Understanding:       

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided.

To Apply: Go to https://tesuquecasino.com/careers-2/ , Job Openings, View all Open Jobs, find the position by searching for the name, and apply. Please submit a resume when applying.