What are the responsibilities and job description for the Intern - Technical Support (Help Desk) position at testnisc?
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 960 energy and communications providers across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
**Current applications submitted will be under consideration for ONSITE in Cedar Rapids, IA <20 hours per week January-April 2026 transitioning to full time hours in May 2026-August 2026**
Essential Functions
- Troubleshoot and resolve Windows desktop operating system issues, including:
- Join PCs to Windows domains.
- Install and troubleshoot NISC software on customer PCs.
- Virus and/or spyware removal.
- Utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items.
- Create and test printers on Windows and Linux servers.
- Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
- Monitor Windows and Linux servers via Xymon monitoring tools.
- Log and develop action plans for support issues identified by Xymon.
Knowledge, Skills, and Abilities
- Strong customer orientation.
- Related coursework and general understanding of Windows desktop operating systems.
- Related coursework and general understanding of Linux and Windows servers and operating systems.
- Related coursework and general understanding of TCP/IP networks
- Strong problem-solving skills and attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
- Commitment to NISC's Statement of Shared Values.
Desired Education and/or Certification(s)
- High School diploma or equivalency required
- Pursuing an Associate or Bachelor’s Degree in information technology or a related field
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
