What are the responsibilities and job description for the Inside Sales Rep - Strategic position at TestEquity LLC?
Summary / Position Purpose
The Inside Sales Rep of Strategic Accounts supports strategic accounts through proactive outbound outreach, product upselling, project support, and issue resolution while carrying a defined revenue growth goal. This role partners closely with outside sales and internal teams to expand account penetration, drive incremental revenue, and deliver a high-quality customer experience.
Essential Duties, Functions And/or Responsibilities
Education and/or Work Experience Requirements:
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Inside Sales Rep of Strategic Accounts supports strategic accounts through proactive outbound outreach, product upselling, project support, and issue resolution while carrying a defined revenue growth goal. This role partners closely with outside sales and internal teams to expand account penetration, drive incremental revenue, and deliver a high-quality customer experience.
Essential Duties, Functions And/or Responsibilities
- Drive revenue growth within assigned key accounts through upselling, cross-selling, and project-based opportunities
- Focused on building relationships and cultivating business through key relationships developed
- Conduct proactive outbound calls and email outreach to identify and develop new opportunities
- Support customer projects from initial inquiry through completion
- Assist with product selection, quoting, order management, and follow-up
- Collaborate with outside sales representatives, specialists, and internal teams
- Maintain accurate CRM activity, pipeline, and account data
- Directly and indirectly responsible for product quality.
- Other duties as assigned.
- Revenue growth vs. assigned quota
- Outbound activity and opportunity creation
- Upsell / cross-sell conversion
- Project opportunity execution
- Customer satisfaction and retention
Education and/or Work Experience Requirements:
- Bachelor’s degree in Business or related field is preferred
- 2–5 years of inside sales, account support, or customer-facing experience (B2B preferred)
- Proven ability to manage outbound sales activity and support revenue growth
- Strong communication and problem-solving skills
- Ability to manage multiple accounts and priorities
- Experience using CRM systems (Salesforce or similar preferred)
- Growth-oriented and proactive
- Customer-focused with a commercial mindset
- Detail-oriented and organized
- Collaborative team player
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.