What are the responsibilities and job description for the Welcome Center Representative position at Test Providence YMCA?
Description
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Description
This position is part time and expected to be up to 19 hours per week
Position Summary
Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment.
Essential Duties
Include the following. Other duties may be assigned
Provide information regarding membership and program offerings by staying abreast of program brochure information and special events as well as facility schedules, being prepared to provide personalized direction to other services.
Work in a fast-paced environment and deal with the public in a professional manner
Aggressively promote and sell membership.
Process all membership, camp, program, and child care registrations. Process membership ID’s and issue to members.
Answer all telephone calls within 3 rings in a professional manner and in accordance with branch procedures.
May assist with or provide facility tours
Greet members by name in a friendly manner while exhibiting the YMCA character values of caring, honesty, respect and responsibility.
Retain membership confidentiality in financial and personal matters handling every situation in a professional manner.
Maintain composure in adverse situation regarding members, with the ultimate goal being win/win situation.
Reconcile end of shift money received through the sale of membership, merchandise, camp, program, and child care registrations.
Provide administrative support such as typing, data entry, photocopying, and faxing. Maintain good public relations with members and direct serious matters to your supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma preferred. No specific experience required.