Support Specialist I

Teslar Software is an innovative fintech located in the heart of Northwest Arkansas. We assist community banks across the country become more efficient through smart workflows and superior technology. Teslar is committed to providing its teammates with an exciting, casual atmosphere where professional growth is encouraged, and upward mobility is supported. We offer a flexible environment and competitive benefits. As our team grows, we have made it a priority to instill our core values in everything we do. We talk about them often, hire and fire based on them, and they are nonnegotiable.

• Trust Above Everything
• I’ve Got Your Back
• Be Resourceful (figure it out)
• Deliver the Unexpected
• Client Success
• Celebrate the Victories
  
  

We are seeking someone to provide customer support to clients via phone, email and software ticketing system in a friendly and professional manner. Serve as the first line of support, helping clients with simple support issues while escalating more complicated technical issues to the proper department. May perform other administrative duties as needed.

Responsibilities

• Dispatching incoming tickets and customer issues.
• Troubleshoot client issues by identifying the problem and using the tools and resources provided to determine a resolution.
• Keep track of multiple incoming requests while seeing existing tickets through to completion.
• Escalate ticket to the appropriate department when unable to resolve an issue due to time constraints or scope of problem.
• Maintain an open ticket number below guidelines set in Teslar’s policies.
• Must be able to arrive at work on time and adhere to schedule to ensure proper support coverage.
• Must learn all of Teslar’s product line thoroughly in order to better help client base.
  
  

Qualifications

• Exceptional customer service skills with proven track record
• Excellent verbal and written skills
• Above average software and technical comprehension
• Ability to work independently and in a team environment
• A high school diploma or GED
• A minimum of two years customer support experience in a technical field
• Prior work experience within a financial institution preferred
• Associates or bachelor’s degree preferred