What are the responsibilities and job description for the Self Serve Demo Drive Advisor position at Tesla?
What To Expect
As a Self-Serve Demo Drive Advisor, you’ll blend exceptional customer service with remote vehicle operations to ensure a seamless and engaging experience for potential buyers. This role offers a unique opportunity to be at the forefront of Tesla’s innovation, directly impacting customer satisfaction and program growth. Ideal for adaptable, tech-savvy individuals passionate about delivering excellence in a fast-paced, evolving environment.
What You'll Do
Deliver top-tier support via phone, SMS, and email to guide customers through test drives and address questions Collaborate with cross-functional teams to resolve challenges, refine processes, and elevate customer satisfaction Remotely monitor test drive vehicles to ensure punctuality, safety, and adherence to Tesla’s standards Proactively engage customers to promote vehicle charging, Full Self-Driving features, and a holistic ownership experience Document all customer interactions and escalate urgent concerns to leadership when necessary Perform additional duties to support the evolving needs of the program
What You'll Bring
Experience in sales or customer-facing roles Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills Ability to prioritize effectively and handling shifting priorities while meeting deadlines Ability to work evening hours, weekends, and holidays in an office environment Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation) Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
As a Self-Serve Demo Drive Advisor, you’ll blend exceptional customer service with remote vehicle operations to ensure a seamless and engaging experience for potential buyers. This role offers a unique opportunity to be at the forefront of Tesla’s innovation, directly impacting customer satisfaction and program growth. Ideal for adaptable, tech-savvy individuals passionate about delivering excellence in a fast-paced, evolving environment.
What You'll Do
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program