Project Manager, Field Operations

What To Expect
The Field Operations Project Manager will address pivotal challenges within our Collision organization, ensuring adherence to standards by dismantling silos, collaborating with cross-functional teams, and providing crucial field feedback to support partners.

This role involves translating insights from one project to the next while driving process improvements across all Collision sites and functions. Ideal candidates will ensure quality standards are met and deliver cost-efficient, scalable solutions to challenges impacting the customer experience. You will be measured on your ability to execute key service initiatives, including but not limited to production planning, shop loading, scheduling, and mobile service.

What You'll Do

Partner with sites in region, root cause day to day issues, support resolution, and provide feedback to support teams on operations and system enhancements to prevent issue occurring again

Maintain headcount reporting and allocation accuracy, develop and deploy organizational recognition programs, organization expense management, and maintaining cadence of executive reporting

Manage multiple operational projects simultaneously, ensuring timely delivery of milestones, adherence to budgets, and alignment with organizational goals

Monitor and evaluate the effectiveness of operational programs, recommending and implementing improvements as needed

Connect with relevant stakeholders and build cross-functional relationships at all levels within Tesla, from the production floor to top management

Work closely with legal, IT, finance, HR, and other departments to integrate operational practices into daily operations

Show high adaptability and eagerness to handle extra duties and responsibilities, supporting different areas of the organization beyond their main tasks when the criticality justifies it

What You'll Bring

When sending your resume, please describe a few of the hardest problems you solved and exactly how you solved them

Minimum 5 years working experience in collision, used car, or service OR a clear display of excellence and outstanding achievements when experience is missing

Excellent analytical and problem-solving skills to assess risks and develop effective mitigation strategies

Detail-oriented with a commitment to accuracy, quality, and confidentiality

Can-do attitude and a maniacal sense of urgency

Willingness to work on difficult challenges and projects regardless of discipline. 50% travel based on business needs

Exceptional communication and interpersonal skills to collaborate with diverse stakeholders and present complex information clearly

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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