What are the responsibilities and job description for the Operator, Security Operations Center position at Tesla?
As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.
What You'll Do
- Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
- Conduct investigative video reviews and report findings
- Dispatch security, fire, EMS, or other response personnel as required
- Provide exceptional customer service while supporting external partners with requests via email and/or phone
- Assist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requests
- Monitor fire alarm systems, investigate and document as they come in to the internal fire team
- Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
What You'll Bring
- 1 years of experience in dispatch, call center, or a security operations center environment
- Excellent verbal and written communication skills in English. Fluency in other languages is a plus
- Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
- Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
- Ability to work all shifts including nights and weekends
- Problem-solving analytical mindset
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.