Mobile Service Router

What To Expect
Tesla is seeking a Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

What You'll Do

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers

Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible

Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed

Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail

Conduct transactions, guide customers through corrections, and summarize repair work performed

Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up

Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques

Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner

Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team

Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations

Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines

Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies

Valid driver’s license required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program