What are the responsibilities and job description for the Licensed Insurance Property & Casualty Customer Service Representative position at Tesla?
What To Expect
Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent at Tesla Insurance Services, you will handle a high volume of incoming calls from existing and prospective customers, delivering exceptional service while navigating multiple systems and adhering to compliance standards.
What You'll Do
Answer approximately 40 inbound calls per day in a professional and timely manner Support a wide range of customer needs, including general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, and vehicle and garaging updates Navigate between multiple systems and tools to assist callers Respond to AI-transferred calls with particular attention to compliance and call documentation Provide empathetic, knowledgeable service that builds trust and reinforces Tesla's brand values Collaborate with peers and supervisors in a high-volume, team-oriented environment Participate in coaching, quality reviews, and process improvement initiatives
What You'll Bring
Ability to work 8-hour shifts with one unpaid lunch break and two paid 15-minute breaks Active Property & Casualty or Personal Lines license (required at hire) 1 years of experience in customer service experience, call center, or insurance strongly preferred Strong verbal communication, active listening skills and proficiency in navigating multiple systems High attention to detail, especially in compliance-driven conversations Ability to problem-solve, prioritize tasks in a dynamic environment, receive real-time feedback and adapting quickly to change Weekend and evening shifts are not currently required, but there are voluntary overtime opportunities
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent at Tesla Insurance Services, you will handle a high volume of incoming calls from existing and prospective customers, delivering exceptional service while navigating multiple systems and adhering to compliance standards.
What You'll Do
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program