AV Support & Integration Technician

What To Expect
We are looking for a highly motivated individual to support the company’s growing AV and event needs. The AV Support and Integration Technician will support the team to fulfill the company’s vision of the next generation workplace. This position will be based in the Austin, TX area. Highly organized and confident in ability to lead and execute AV integration projects within set deadlines, organizing and coordinating live events as well as developing disaster recovery plans. On-going cooperation with other departments and a range of internal and external stakeholders. This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary.

What You'll Do

Execute and support on all major AV integration projects

Provide Event support and set-up in coordination with entire AV Team

Participate in architecture discussions and planning with IT and Facilities teams

Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized

Provide troubleshooting in crisis situations for users

Develop and implement hardware and software integrations to streamline support

Provide backup support services in the absence of other AV Support Technician

Create end user and internal AV team documentation

Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete

Basic network understanding including TCP/IP, UDP, IP schemas

What You'll Bring

Minimum of 3 years’ experience in IT or Facilities focused projects or equivalent required

Emphasis on Microsoft Teams experience preferred

Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels

Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting

Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints

Live event experience preferred

Certification or related technical certificates a plus

Systems administration or history of highly technical engagements

Happy to travel and attend events globally as needed with a valid driver's license

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program