Sr. Technical Program Manager, New Service Operations

• Own the operational-offerings funnel end-to-end - detect non-standard and net-new obligations from Sales, Product, and Commercial signals; capture scope once; and drive them through readiness beforelaunch
• Collaborate with Product and Sales to define parameters for standard vs non-standard offerings - so the organization knows whatis catalog vswhat requires operationalization investment
• Develop, implement, and manage workflows for operationalizing new obligations and processes -functionalgroup needs (Asset Management,Fleet Management,tooling, training, warranty, customer reporting), exit criteria, and punch lists to zero or documented waiver
• Evaluate maintenance and service readiness across the fleet against contracts and SLAs - ensure obligationswillbe met before steady-state ops is asked to run them
• Enable asset management and customer relationship paths for new offerings -configuration, warranty fields, monitoring hooks,and customer reporting without one-off spreadsheets
• Drive execution readiness across partner orgs- sequence PMs in Product, Engineering, Field, Asset Management, and Commercial to committed deliverables; escalate when timelines and sold obligations diverge
• Build the system-of-record and KPI layer for offerings in flight - funnel visibility, gate status, pre- vs post-launch defects, time-to-operational-stability, and effectiveness monitoring with Data/Analytics and Operations so workflows improve underload

• Degree in Engineering, Business Administration, or related field, or equivalent experience
• 5 years in product or program management, operations, or related work with a strong focus on process improvement and operationalization; 8 preferred; energy storage, grid-scale, or multi-product industrial aftermarket experience a plus
• Proven ownership of intake-to-readiness workflows for offerings or obligations that deviate from a standard catalog - configuration-driven process design, gate criteria, cross-functional punch lists, and judgment to separate launch-blocking defects from waivable ones
• Working fluency with contracts and service-level obligations - ability to translate commercial language into operational readiness checks (maintenance, monitoring, reporting, warranty)
• Systems thinking for asset and customer data - comfort defining what must be true inInstallbase-class registries, warranty fields, monitoring, and customer reporting before an offering is runnable
• Demonstrated ability to influence without authority across Sales, Commercial, Product, Field, Asset Management, and Engineering in a multi-region environment
• SQL and modern work-tracking fluency (Jira/Confluence or equivalent) sufficient to interrogate funnel health and build the views you need when the system-of-record falls short

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.