What are the responsibilities and job description for the Roadside Dispatcher position at Tesla Motors, Inc.?
| Job Category | Sales & Customer Support |
|---|---|
| Location | Draper, Utah |
| Req. ID | 104672 |
| Job Type | Full-time |
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The Roadside team is in place to provide an exceptional experience even in unexpected situations. We focus on building and developing relationships with roadside assistance professionals and internal departments to achieve a high level of service for our owners. Experienced persons may have a background in emergency dispatching, roadside support, and/or high level customer service type roles.
Candidates must be able to thrive in a high energy team environment managing multiple events at once. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.
- Provide highest level of verbal and written customer support.
- Coordinate towing services in urgent and non-urgent situations when needed
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside issues with customer vehicles.
- Determine best course of action for roadside events.
- Communicate owners concerns with tow provider network, service center staff, and others as necessary to resolve issues.
- Accurately record issues and data into CRM / Vehicle Support Systems.
- Minimum 2 years of relevant work experience.
- High School diploma or GED
- Evidence of exceptional ability.
- Excellent written and oral communications skills.
- Excellent customer service skills.
- Roadside dispatching or emergency call response experience is preferred.
- Ability to prioritize effectively and handle shifting priorities.
- Flexible schedule; this team runs 24/7/365 to accommodate our customer's needs.
- Proficient with MS Windows, Office, and Outlook. Ability to effectively navigate web browsers and multiple internal systems.
- Understanding of basic automotive techniques related to towing and service of vehicle systems.
- Ability to follow oral and written instructions with attention to detail.
- Willingness to learn new and innovative automotive technologies.
- Establish and maintain positive, cooperative, working relationships.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work in a team-based environment and achieve common goals
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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