What are the responsibilities and job description for the Payroll Answer Bar Specialist position at Tesla Motors, Inc.?
Tesla is seeking an experienced Payroll Answer Bar Specialist to join our Global Payroll Team. This role focuses on managing day-to-day employee and tax support activities across the U.S., Canada, and Mexico. Responsibilities include analyzing and resolving employee inquiries, ensuring compliance with payroll policies, delivering exceptional customer service, and collaborating with the Payroll Tax Team on tax-related issues, reconciliations, and adjustments. This position offers a unique opportunity to contribute to a passionate, mission-driven team in a high-growth technology environment, requiring innovative thinking to streamline processes and meet tight reporting deadlines.
What You'll Do
- Provide knowledgeable support to employees and payroll team on payroll-related inquiries
- Offer backup processing and reporting assistance to the payroll team
- Identify, research, and resolve technical issues in a timely manner
- Respond professionally to ticketing systems, phone calls, emails, and employee requests regarding payroll systems
- Assist with time and attendance inquiries as required
- Interpret payroll policies and procedures for employees at all levels
- Process manual tax adjustments and support tax reconciliations
What You'll Bring
- CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) preferred
- Minimum 2 years of recent hands-on U.S. multi-state payroll experience required; Canada/Mexico experience a plus
- Knowledge of UKG Pro or professional HR systems strongly preferred
- Proficiency in Microsoft Office required
- Experience in a high-volume, multi-tasking work environment required
- Strong interpersonal, organizational, oral, and written communication skills required
- Detail-oriented with strong analytical skills and ability to work with minimal supervision
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.