What are the responsibilities and job description for the Parts Advisor position at Tesla Motors, Inc.?
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world's transition to sustainable energy.
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We've created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.
What You'll Do
- Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
- Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
- Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging third parties when necessary
What You'll Bring
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office
- Valid driver's license required and ability to obtain appropriate state licensing, where applicable
- Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
- Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.