What are the responsibilities and job description for the Manager, Semi Technical Services position at Tesla Motors, Inc.?
Tesla is seeking an experienced and highly organized leader to manage centralized technical service and support operations for the Tesla Semi program across North America. Reporting directly to the leader of Semi Service, this role owns all dispersed operational teams that will support the entire North America market as Semi production scales rapidly in 2026 and beyond. This role is a critical enabler of Tesla Semi's commercial success and offers the opportunity to build and scale world-class service infrastructure for the future of heavy-duty electric trucking.
You will lead a geographically dispersed team of Field Technical Specialists while owning centralized service functions including virtual diagnostics, customer escalations through roadside events and support calls, appointment preparation, mobile service fleet dispatching, and loaner fleet scheduling. The ideal candidate brings deep technical
expertise in heavy-duty trucking combined with strong operational leadership to deliver exceptional uptime, efficiency, and customer experience for commercial Semi fleets.
This position can be based in Austin, TX; Newark, CA; Reno, NV; Los Angeles, CA; Dallas, TX; or Newark, NJ
What You'll Do
- Lead, develop, and scale a distributed team of Semi Field Technical Specialists providing high-level technical support across all North American regions
- Own centralized service operations including virtual diagnostics, customer escalations, roadside event management, appointment preparation, mobile service fleet dispatching, and loaner vehicle scheduling
- Establish, optimize, and continuously improve processes, tools, KPIs, and 24/7 coverage strategies to deliver best-in-class technical support and operational efficiency at national scale
- Serve as the primary escalation point for major customer and field issues; partner cross-functionally with Engineering, Production, Regional Service, and executive stakeholders to drive root-cause resolution and upstream improvements
- Analyze service data, trends, and performance metrics to identify systemic issues and implement preventive solutions that enhance fleet uptime and customer satisfaction
- Manage resource allocation, budgeting, staffing, and scheduling for all centralized support functions while ensuring alignment with overall Semi Service strategy
- Champion a culture of technical excellence, innovation, collaboration, and continuous improvement across the national service organization
What You'll Bring
- 8 years of progressive experience in technical service, field operations, or customer support leadership, with a strong preference for heavy-duty trucking, commercial motor vehicles, or Class 8 OEM environments
- Proven track record managing distributed technical teams and centralized operational support functions in a fast-paced, high-volume setting
- Deep technical knowledge of vehicle diagnostics, repair processes, and service operations (EV/high-voltage experience is a strong plus)
- Demonstrated success improving service efficiency, reducing downtime, and elevating customer experience through data-driven process improvements
- Excellent cross-functional collaboration, stakeholder management, and communication skills, including the ability to influence engineering and senior leadership. Proficiency with service management systems, data analytics tools, and project platforms (e.g., Jira, Smartsheet, or equivalent)
- Valid driver's license and ability to obtain a CDL; willingness to travel 30-50% and support flexible/24/7 operations as needed
- Bachelor's degree in engineering, Automotive Technology, Operations, or a related technical field (or equivalent experience). Passion for Tesla's mission and the electrification of commercial transportation
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.