What are the responsibilities and job description for the Manager, Semi Service position at Tesla Motors, Inc.?
What to Expect
What You'll Do
What You'll Bring
Compensation and Benefits
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is seeking a highly motivated and organized Manager to lead service activities in support of the Tesla Semi program. This role is responsible for ensuring the local teams efficiently support high volume Tesla Semi truck deliveries and operations. Innovation, collaboration, learning, and growth are core to the team's success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient and enhance the customer experience for commercial fleets.
What You'll Do
- Exceedcommercial customer expectations, monitor service trends, and elevate the overall service experience for the industry.
- Champion customer feedback and drive upstream for system improvementMentorteams on technical development and career growth
- Partner with Engineering, help develop and improve diagnostic systems
- Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the teamaccountable
- Track and improve team KPIs
- Planresource and scheduling requirements within market for 24/7 coverage
- Expandstandard operating procedures for robust, scalable growth
What You'll Bring
- Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Ability toestablish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle
- Prior leadership experience in a service-focused industrypreferred
- Automotive experience isrequired
- Valid driver's license requiredwith ability to obtain andmaintain a CDL
- Must be available totravel to Tesla and customer locations up to 25%. Must be available to cover any shift needed
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.