What are the responsibilities and job description for the Delivery Manager position at Tesla Motors, Inc.?
TheDeliveryManager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals.
The ideal candidate combines technical acumen for effective communication, strong time-management skills, and a passion for leading transformative change. To thrive at Tesla, you should be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team and contribute to collective success.
What You'll Do
- Lead Delivery Vehicle Preparation Teamand managing documentation
- Managevehicle prep operationstasks and projects including but not limited tovehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
- Meet and exceed KPIandpartner to achieve sales and delivery targets along with P&L requirements forrespective location
- Proactively mediate and resolve any customer concernsregardingvehicle preparation and quality
- Recruit, train, and develop management team and employees ensuring all positions are filledin a timely manner
- Provide regular feedback to all employeesand ensure employee adherence to Tesla policies, dress code, and grooming guidelines
- Ensure facility maintenance and showroom presentation adhere to the brand standardandcontrol store expenses,continually striving to reduce costs
What You'll Bring
- Bachelor's degree,2 yearsapplicableexperience,proventrack recordtomeet or exceed goals in a service-focused industry, orequivalentexperience
- Proven capacity to leadfield, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
- Excellent communication, time-management, and problem-solving skills, and anethicalexecution ofTesla standards
- Ability to develop collaborative relationships as a well-respected, trusted partner
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver's licenserequired
- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla willprovide assistancewith obtaining a license
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Associate Delivery Manager - $67,200 - $100,800/annual salary
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Salary : $67,200 - $100,800