What are the responsibilities and job description for the Customer Experience Specialist position at Tesla Motors, Inc.?
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.
In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.
What You'll Do
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile
- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
- Provide the highest level of customer service to all current and future owners
- Perform additional tasks as assigned to meet business needs
What You'll Bring
- 1 years of customer service and/or sales experience with proven track record to meet and exceed goals
- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver's license required
- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.