What are the responsibilities and job description for the Collision Field Technical Specialist position at Tesla Motors, Inc.?
Tesla is looking for a Collision Field Technical Specialist to work on one of the most progressive vehicle brands in the world. This position will involve providing Collision technical support to our internal and external partners across the world. This team member must have expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms. This Collision Field Technical Specialist must be passionate about Collision repair processes and achieving excellence in aspects of repair. They must be a strong critical thinker and have great communication skills as they will be working with technicians, Site Leaders/Mangers, Engineers, and Senior leaders across Tesla.
What You'll Do
- Field based body repair technical specialist that solves field escalations at Tesla Approved Collision Centers and Tesla Collision Centers
- Root cause body repair field issues and report findings to engineering teams
- Answer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attention
- Provide training and quality assurance activities to continually improve customer satisfaction
- Generate weekly reports of activities and findings
- Operate a variety of hand, power, and shop tools
- Comply with all Tesla safety rules, guidelines, and standards
What You'll Bring
- Certificate from Vocational School in collision, or equivalent
- Body Master Technician - 10 years of Tesla or industry experience preferred
- Expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms
- High level of proficiency in written and spoken English and proficiency in Microsoft Office and other cloud applications
- Ability to maintain high level of confidentiality
- Ability to work independently with limited supervision. 50% travel domestically and internationally based on business needs
- Valid Driver's License Preferred, capable of lifting 50 lbs. and drive a forklift
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Associate Advanced Vehicle Technical Support Specialist-Collision - $83,600 - $125,400/annual salary
- Associate Advanced Vehicle Technical Support Specialist-Collision - $87,400 - $131,100/annual salary
- Advanced Vehicle Technical Support Specialist-Collision - $102,600 - $153,900/annual salary
- Advanced Vehicle Technical Support Specialist-Collision - $104,880 - $157,320/annual salary
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Salary : $83,600 - $153,900