What are the responsibilities and job description for the Bilingual Technical Support Specialist position at Tesla Motors, Inc.?
What to Expect
What You'll Do
What You'll Bring
Compensation and Benefits
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla Bilingual Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer's expectations. We're looking for a specialist that has the ability to help our customers in both English and Spanish.
What You'll Do
- Maintain Tesla's high standards for integrity, customer service and professionalism in all interactions and communications
- Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
- Increase levels of customer satisfaction by providing feedback for improvement to peers and management
- Partner with various Tesla departments to resolve customer concerns
- Stay up to date on the most current information and tools
- Adapt, remain flexible, and execute on feedback provided
What You'll Bring
- 1 year of technical call center experience with a proven record of excellent customer service
- Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
- Proven ability to effectively work in Windowsand Microsoft office products, while comfortable learning new software platforms
- Ability to work independently, and be both creative and resourceful when presented with challenging situations
- The ability to speak both English and Spanish in a professional setting
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.