What are the responsibilities and job description for the Associate Technical Support Engineer, Commercial Charging position at Tesla Motors, Inc.?
What to Expect
What You'll Do
What You'll Bring
Compensation and Benefits
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: Bay Area, CA, Austin, TX, Henderson, NV and Buffalo, NY.
What You'll Do
- Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
- Manage group and personal queues of service tickets pending action
- Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
- Utilize Linux to establish SSH connections with proprietary systems around the world
- Retrieve and review remote system logs with proprietary tools for effective diagnostics
- Heavily collaborate with internal teams to find solutions for inquiries
- Contribute feedback for improvements in Tesla's service and monitoring platforms
What You'll Bring
- Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience
- Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
- Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
- Flexible availability to work any shift (day, weekends, holidays, etc.)
- Proven track record of adapting in a fast-paced, detail-oriented environment
- Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
- Ability to prioritize workflows effectively according to multiple criteria
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.