What are the responsibilities and job description for the Patient Resource Center Supervisor position at Terry Reilly Health Services?
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2528575 **GENERAL RESPONSIBILITIES** The Patient Resource Center Supervisor provides direct supervision to the Patient Access Support Specialist team (PRC). This role works to ensure that the team provides real-time, team-based care navigation, coordination, patient scheduling and communication between the healthcare organization and the patient. Partners with operations and provider leaders to maximize patient access to care. Collaborate with site management teams for daily operational needs. **MINIMUM QUALIFICATIONS**
- Bachelor\'s degree or relevant training and experience in health care administration or, another related field.
- At least three years of demonstrated direct supervisory experience.
- Strong conceptualization capabilities to introduce new ideas and solutions that will improve methods, procedures, or systems. 4.
- Demonstrated knowledge of medical terminology and abbreviations along with an understanding of patient flow processes and scheduling
- Ability to appropriately communicate with customer service escalations and able to work under stressful conditions.
- Knowledge of and ability to apply established professional customer service concepts, principles and practices.
- Proficient computer skills and experience working with electronic medical records and internet portals. **PREFERRED QUALIFICATIONS**
- Graduate of a medical-related certification or training program.
- Two or more years in a medical community health clinic setting.
- Bilingual in English and Spanish Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \