Patient Access Specialist Lead - Nampa 1st

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.

GENERAL RESPONSIBILITIES

This position is the senior position of front office clinic staff, and is responsible for being the content expert at assigned clinics, under the supervision and direction of Operations department leadership. Provides leadership and subject matter expertise in establishing and maintaining a professional environment, with exceptional front office customer service, and provides on-going training and support to promote staff development. This position is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

MINIMUM QUALIFICATIONS

1. Minimum one year of team leader or manager experience, or demonstrated leadership abilities.
2. Experience in a health care setting directly related to the duties and responsibilities specified. This includes knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans and experience working with computerized billing and medical accounts receivable systems.
3. Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
4. Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relations and communication skills with a proven record of customer service excellence.
5. Ability to handle stress related to demanding or difficult patients, competing priorities, and changing processes.
6. Must possess visual or corrected acuity to read small print. Able to read and follow oral and written instructions
7. Able to organize, prioritize, and coordinate multiple activities and tasks. Strong analytical and problem solving skills. Ability to work independently and use sound judgment.
8. Ability to work flexible hours with minimal supervision.
9. Good math skills, including demonstrated ability to correctly calculate income, payment plans and sliding fees. Able to understand, analyze and explain patient accounts.
10. Caring and compassionate disposition with a sensitivity to low income, ethnic minority community.
11. Ability to gather data, compile information and correct errors.
12. Is punctual, reliable, and highly ethical.

PREFERRED QUALIFICATIONS

1. Bilingual in English/Spanish
2. Experience in working with underserved populations.
3. Typing speed of at least 45-50 wpm.
4. Certified Coder.
5. MA education or experience.
6. Basic understanding of accounts receivable accounting/bookkeeping concepts, preferably with computer-based systems.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.