What are the responsibilities and job description for the Medical Assistant Lead - Boise Latah position at Terry Reilly Health Services?
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.
General Responsibilities
The Medical Assistant Supervisor coordinates a team of medical assistants, providing instruction, training, coordination and support to ensure smooth processes. Under general supervision and in accordance with established department policies, procedures, care protocols, and provider orders, this position will work within the Patient Centered Medical Home model to systematically analyze patient health information to identify and coordinate the care needs of the individual patient focusing on the continuity of care. The Medical Assistant Supervisor is responsible for oversight to manage and track coordination of pro-active care for patients with chronic conditions as well as identify wellness and/or preventative service for clinical patients. The Medical Assistant Supervisor will perform direct supervision of all Medical Assistants within the care team to assure consistency in procedures and high clinical outcomes. Due to the fast paced work setting, the Medical Assistant Supervisor must demonstrate the ability to multitask, with strong verbal and written communication skills and effective stress management. The Medical Assistant Supervisor demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment. This position requires working collaboratively with medical, dental, behavioral health and administrative team members. Clinical and administrative oversight and supervision of the Medical Assistant Supervisor is provided by the Nursing Dept. leadership team.
Minimum Qualifications
The following minimum qualifications are required for this position. All required education, licensure, certifications, registrations, and other job specific credentials must be obtained and successfully verified prior to the employee's start date.
We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.
General Responsibilities
The Medical Assistant Supervisor coordinates a team of medical assistants, providing instruction, training, coordination and support to ensure smooth processes. Under general supervision and in accordance with established department policies, procedures, care protocols, and provider orders, this position will work within the Patient Centered Medical Home model to systematically analyze patient health information to identify and coordinate the care needs of the individual patient focusing on the continuity of care. The Medical Assistant Supervisor is responsible for oversight to manage and track coordination of pro-active care for patients with chronic conditions as well as identify wellness and/or preventative service for clinical patients. The Medical Assistant Supervisor will perform direct supervision of all Medical Assistants within the care team to assure consistency in procedures and high clinical outcomes. Due to the fast paced work setting, the Medical Assistant Supervisor must demonstrate the ability to multitask, with strong verbal and written communication skills and effective stress management. The Medical Assistant Supervisor demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment. This position requires working collaboratively with medical, dental, behavioral health and administrative team members. Clinical and administrative oversight and supervision of the Medical Assistant Supervisor is provided by the Nursing Dept. leadership team.
Minimum Qualifications
The following minimum qualifications are required for this position. All required education, licensure, certifications, registrations, and other job specific credentials must be obtained and successfully verified prior to the employee's start date.
- Graduate of an accredited Medical Assisting program and is currently certified/registered.
- 3 years of medical assisting experience
- Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relations and communication skills with a proven record of customer service excellence. Articulate telephone voice, legible penmanship, reasonable spelling skills and proficient computer skills.
- Able to organize, prioritize, and coordinate multiple activities and tasks. Strong analytical and problem solving skills. Ability to work independently and use sound judgment
- Ability to handle stress related to demanding or difficult patients/team members, competing priorities, and changing processes.
- Demonstrates cultural sensitivity
- Proven computer and EHR skills.
- 5 or more years medical assisting experience.
- Bilingual in English and Spanish.
- Previous supervisory experience