What are the responsibilities and job description for the Sales Coordinator position at Terry Laboratories?
GENERAL DESCRIPTION: As a Sales Coordinator, you will play a vital role in supporting the sales team and ensuring smooth operations within the sales department. You will be responsible for managing administrative tasks, coordinating sales activities, and providing excellent customer service to clients. Your attention to detail, organizational skills, and ability to multitask will contribute to the overall success of the sales team and the company.
ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:
- Provide exceptional and prompt customer service by responding to inquiries and addressing customer concerns promptly and professionally.
- Process purchase orders and respond to customer inquiries to resolve in a timely manner
- Handle customer inquiries regarding their product and orders. Direct them to appropriate resources or internal departments as needed for resolution or assist them if able.
- Follow up communication with customers to ensure all queries have been satisfactorily resolved.
- Work with Shipping department to provide customers shipping/freight quotes
- Schedule customer shipments for shipping/receiving department to ensure delivery dates are met.
- Provide customers with order related documentation
- Work collaboratively with corresponding departments to assist with full sales cycle. Including but not limited: product Quality, Product Inventory, and Shipping Logistics.
- Process RMAs as necessary.
- All other duties as assigned.
- Support and back up US Sales Manager when traveling or out of office.
- Crosstrain with international sales coordinator to handle international orders as necessary.
- Back up International sales coordinator when out of office.
- Maintain regular and punctual attendance at work.
QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES:
- Demonstrated knowledge of customer service principles and outstanding customer service skills.
- Computer literacy in Microsoft Office programs and internet.
- Experience in IFS or other enterprise system.
- Order entry experience.
- Requires meticulous attention to detail in all tasks while being prompt in response time to customers.
- Exceptional communication and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to adapt to changing priorities and deadlines.
- Strong problem-solving abilities with a proactive attitude.
- Ability to remain calm and focused in fast paced environment.
- Team player with ability to work cooperatively with colleagues.
- Flexibility to adapt to changing priorities and deadlines.
- Able to read, write, and understand English.
EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:
- Associate’s Degree in business or a related field, or equivalent work experience.
- Minimum of 3 years of previous experience in sales support, customer service, or administrative roles.
- Previous experience in sales administration preferred.
www.terrylabs.com
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $25 - $26