CASHIER

Job Title: Parts & Service Cashier

Department: Fixed Operations - Parts & Service

Reports To: Parts Manager / Service Manager / Office Manager

Location: Terrebonne Ford,

Job Type: Full-Time | Hourly | Non-Exempt

Schedule: Monday-Friday, 7:30am-6:00pm

Position Overview

We’re looking for an organized, customer-focused Parts & Service Cashier to be the financial point of contact for our Parts and Service departments. You’ll be the friendly face customers see when they pick up parts or pay for their service, and the reliable teammate who keeps our transactions accurate and our paperwork clean. If you like fast-paced days, working with cars, and making customers feel taken care of, let’s talk.

Key Responsibilities

Customer Service & Front Counter

• Greet customers professionally and promptly at the cashier counter
• Answer phone calls and direct inquiries regarding parts orders, repair orders, and payments
• Handle customer concerns regarding billing with patience and escalate to management when needed
  
  
  

Cashiering & Payment Processing

• Process customer payments for parts and service: cash, check, credit/debit cards, fleet accounts, and warranty accounts
• Open and close cash drawers, balance daily receipts, and prepare bank deposits accurately
• Issue refunds, credits, and adjustments per dealership policy with proper documentation
• Maintain petty cash and change fund accountability
  
  
  

Administrative & DMS Support

• Close repair orders in the DMS (CDK)
• File and maintain hard copies/digital records of ROs, invoices, and warranty documents
• Verify tax exemptions, fleet discounts, and manufacturer pricing are applied correctly
• Reconcile daily cashier report and report discrepancies to the office manager immediately
  
  
  

Department Support

• Assist Parts department with will-call parts pickups and customer notifications
• Assist Service Advisors with collecting payment before vehicle release
• Keep cashier area, customer waiting area, and counters clean and organized
  
  
  

Qualifications

Required

• High school diploma or GED
• 2 years cashiering, banking, or retail payment processing experience
• Basic math skills and strong attention to detail for cash handling
• Professional communication skills and customer service mindset
• Ability to multitask in a fast-paced environment with frequent interruptions
• Basic computer skills; comfortable learning new software quickly
  
  
  

Preferred

• Experience with a dealership DMS: CDK, Reynolds & Reynolds, DealerTrack, Tekion
• Knowledge of automotive parts terminology and repair order flow is a plus
• Familiarity with manufacturer warranty policies and procedures is a plus
  
  
  

Physical Requirements

• Ability to sit or stand at a workstation for extended periods
• Occasionally lift up to 25 lbs for parts counter support
• Manual dexterity to operate computer, calculator, credit card terminal, and phone
  
  
  

What We Offer

• Competitive hourly pay based on experience
• Health insurance
• 401(k) with company match after 1 year
• Paid time off and paid holidays
• Employee vehicle purchase/parts/service discounts
• Training on manufacturer systems and advancement paths into Service Advising, Parts, or Office Management
  
  
  

About Our Dealership

Terrebonne Ford has served Houma for over 100 years. We’re a family-owned, dealership built on trust, teamwork, and treating customers like neighbors. Our Fixed Operations team is the backbone of the store, and we invest in people who want to grow with us.

How to Apply

Submit your resume in person at or email it to aquave@terrebonneford.com with the subject line "Parts & Service Cashier". Applications accepted until the position is filled.

339 St Charles St Houma, La. 70360