Parts Consultant

PURPOSE OF JOB: 

This position is responsible for assisting customers with their auto parts questions and needs, in-person, by telephone, or other contact methods.  Effectively communicates features, benefits, and warranty policy information to customers.  Responsible for efficiently managing inventory control, shipping and receiving, product training, processing returns and maintaining a clean and orderly department. 

JOB DUTIES:

Parts Procurement / Internal Customer Service

• Working effectively with Service Department staff to timely and effectively procure all parts orders.
• Timely and effectively using systems to keep customers advised on the status of parts orders.
• Contacting alternate vendors when parts shortages or outages may require an after-market solution.

Inventory Control

• Manage inventory control, including procurement and warranty parts, distribution, disposal of material, and supervision of the supply, storage, and accessibility of items to prevent excessive oversupply.
• Completing at least weekly inventory cycle counts.
• Manage logistics, shipping, and receiving of parts.
• Maintain a safe, organized, and clean work environment.
• Maintain an organized Special Order Parts area.
• Facilitate management with the annual inventory process, as requested.
• Pickup and delivery of parts

Parts Counter Sales / External Customers

• Assist customers with automotive parts questions and needs.
• Accurately accept customer payments and operate cash register, merchant credit card processing machine, and computer systems to process daily paperwork and forms.
• Working effectively to timely and effectively procure all parts orders.
• Timely and effectively using systems to keep customers advised on the status of parts orders.
• Contacting alternate vendors when parts shortages or outages require an after-market solution.
• Effectively communicate benefits, features, and warranty policy information to customers.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Full-Time Parts Consultants are responsible to attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Education:

• High school diploma/equivalent is minimally required.
• National Institute for Automotive Service Excellence Parts Specialist Certification (ASE P2) is preferred.

Experience:

• 2 years of automotive parts experience is preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Demonstrate a positive, helpful attitude as well as present professional conduct and appearance at all times and adhere to company policies and procedures.
• Maintain a positive attitude and composure in a fast-paced automotive environment.
• Demonstrate strong customer service skills and effectively interact with customers.
• Strong communications skills.
• Demonstrated knowledge or willingness to learn automotive parts.

• Demonstrated ability to use computer and digital systems, such as databases, and software applications, including Dealership Management Systems (DMS).
• Strong attention to details.
• Must be able to lift at least 50 pounds, with or without a reasonable accommodation.
• Must be able to stoop, bend, and twist in order to retrieve parts from storage, with or without a reasonable accommodation.
• Must be able to stand or walk on hard surfaces for several hours at a time, with or without a reasonable accommodation.
• Forklift certification is preferred.
• Pallet jack experience is required.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.